P2MP 10Gbit Anschluss blocked
I need to get rid of my frustration. I see from the posts that offers for 10 Gbit are being distributed, are being activated, etc.
In December (BEFORE the Comco investigation) I signed a contract to re-lay and connect a fiber optic connection. The network department did everything and sent me an invoice for several thousand francs. Their legal clarification showed that I would have signed BEFORE the ComCo investigation and they created everything. The line is operational and has the required status is in the system.
Only the department with the Internet service seems to see it differently. I canceled my old Anschluss via cable and now received an Internet box for DSL!!! In the meantime I saw in the checker that I had a 10/10 Gbit line. I also took a photo of it so I didn’t have to keep looking ;-). It’s currently 200/40 again.
The support (including second level for the activations) told me that they can’t do anything at all. They also don’t know who or which team unlocks this “box” so that they can send me the fiber optic module.
I’m looking forward to contacting the legal department when I have to explain to them that the service hasn’t been provided yet, but the network service proves to me that it has provided it. So far all I have is a useless wire. And so the carousel spins.
Does anyone know the service that stands between the network and sales so that I could explain the situation that I signed BEFORE the ComCo investigation and therefore am not a new business or new sale that the ComCo is blocking? Nobody seems to know them.