P2MP 10Gbit Anschluss blocked

  • I need to get rid of my frustration. I see from the posts that offers for 10 Gbit are being distributed, are being activated, etc.

    In December (BEFORE the Comco investigation) I signed a contract to re-lay and connect a fiber optic connection. The network department did everything and sent me an invoice for several thousand francs. Their legal clarification showed that I would have signed BEFORE the ComCo investigation and they created everything. The line is operational and has the required status is in the system.

    Only the department with the Internet service seems to see it differently. I canceled my old Anschluss via cable and now received an Internet box for DSL!!! In the meantime I saw in the checker that I had a 10/10 Gbit line. I also took a photo of it so I didn’t have to keep looking ;-). It’s currently 200/40 again.

    The support (including second level for the activations) told me that they can’t do anything at all. They also don’t know who or which team unlocks this “box” so that they can send me the fiber optic module.

    I’m looking forward to contacting the legal department when I have to explain to them that the service hasn’t been provided yet, but the network service proves to me that it has provided it. So far all I have is a useless wire. And so the carousel spins.

    Does anyone know the service that stands between the network and sales so that I could explain the situation that I signed BEFORE the ComCo investigation and therefore am not a new business or new sale that the ComCo is blocking? Nobody seems to know them.

    Show original language (German)
    • I have to revise my opening text. The Swisscom systems are right. The line construction had been “misread”. They had on December 15th. signed before the Comco and I signed on December 20th. according to the Comco. At first they didn’t want to build, but then they informed me that our contract had come into effect beforehand and so they had finished building the line. I had not checked this statement. I’m very grateful to them for doing this in the winter when the gardens weren’t yet “pretty”.

      Then we’ll all just wait until ComCo has finished investigating and it doesn’t take until next year.

    Yes, yes, she definitely knows @ThomasS. He can record it internally and put it in the right place.

    It can’t be that you have already paid for the renovation (or have you just received the invoice?) but now nothing works.

    Show original language (German)

    I know of a property where the 10Gbit P2MP splitter was installed and put into operation in the basement in December 2020.

    However, the in-house development for each apartment is only carried out when required/ordered. From what I’ve noticed, this is still possible in 2021.

    2 apartments were developed/activated in January 21, 2 in March 21 and 1 in April 21. The respective orders were placed in December 20 / February 21 and March 21.

    So it must still be possible despite Comco. The only question now is what is the deadline for the Comco ban…

    Yes, @Roger G could provide details on this

    Show original language (German)

    ….keep on rockin' 🤘🏼🤘🏼🤘🏼

    @SomehowHuman et all… I’m not quite the right person and I’m forwarding it, but since it takes until Monday, let me give you the information in advance.

    Before Christmas we had to act quickly and so the systems were deeply intervened so that the locations in the systems would not be ready for x years. That’s why “… there is no expansion date” appears in the checker. And since the property is connected to a g.Fast mCAN, the maximum speed is displayed on copper. When services were ordered, the system would show that only CU was available. In this case, 2 orders were set to planned, which means that the services are ready to be activated as soon as the block is removed. It’s entirely possible that this could have been overridden manually, but I’m not the expert on that and I can’t say whether Legal would have allowed it internally.

    @POGO 1104: Are you at the same location as us? I only see a single FTTH Anschluss in the entire settlement and that is the one from @SomehowHuman, which was completed on 03/24/21 with 2 fibers on xgsPON.

    Since May 10th, 2021, areas that have already been built have been marketed again and we have to reset or update the data again, as the development of properties continued (albeit at a slower pace). Unfortunately, this hasn’t happened completely yet, which is why fiber availability is still not visible here.

    In the system I see the entry that the services for the location have a planned activation for May 14th, 2021, i.e. on Friday. But on the same day there was also a planned deactivation of main access (?), even though there is no Cu access. I can’t say whether this will work and apparently you haven’t received the right router yet. The reason for this is the blocked order, which only continues once the location is released. If this is really the case on May 14th, 21, then things will continue to work fine 😀 I will still give the case to my specialist in the team on Monday so that he can see what the status is and, if necessary, intervene so that the services are available asap.

    Hope this helps.. best regards

    Show original language (German)

    Roger G.
    Swisscom (Schweiz) AG, Product Manager Wireline Access

    @Roger G

    Are the temporary conditions of the WEKO no longer active?

    I received an update from Netzbau on Tuesday that Q1 XGS will be available from 2021. But there was never any construction here. Could perhaps be because the SW headquarters is on the other side of the street and there is already glass in the underground car park. And therefore only the internal development will be necessary. We shall see…

    Since May 10th, 2021, where construction has already taken place, we have been marketing again and we have to reset or update the data again, as the development of properties continued (albeit at a slower pace). Unfortunately, this hasn’t happened completely yet, which is why fiber availability is still not visible here.

    Show original language (German)

    @SomehowHuman: As assumed, the normal copper connection was put into operation on Friday, although the fiber optic connection in the system also has more information. You now at least have internet access via g.Fast.

    I assume you haven’t received the SFP module for the IB3 yet, or have you been told something specific? Or what was the reason that you didn’t connect the router to the fiber optic socket?

    Show original language (German)

    Roger G.
    Swisscom (Schweiz) AG, Product Manager Wireline Access

    I have to revise my opening text. The Swisscom systems are right. The line construction had been “misread”. They had on December 15th. signed before the Comco and I signed on December 20th. according to the Comco. At first they didn’t want to build, but then they informed me that our contract had come into effect beforehand and so they had finished building the line. I had not checked this statement. I’m very grateful to them for doing this in the winter when the gardens weren’t yet “pretty”.

    Then we’ll all just wait until ComCo has finished investigating and it doesn’t take until next year.

    Show original language (German)

    @mabu1, Yes, the precautionary measures ordered by the ComCo are still in force. However, Swisscom is convinced that the measures taken since then have complied with its behavioral obligations. The past few months have shown that good broadband coverage is essential in the current situation. Swisscom has therefore decided to restart the commissioning of P2MP connections. This only applies to areas (towns, communities, etc.) in which P2MP networks are being built on a regular basis.


    @mabu1 wrote:

    @Roger G

    Are the temporary conditions of the WEKO no longer active?

    I received an update from Netzbau on Tuesday that Q1 XGS will be available from 2021. But there was never any construction here. Could perhaps be because the SW headquarters is on the other side of the street and there is already glass in the underground car park. And therefore only the internal development will be necessary. We shall see…

    Since May 10th, 2021, where construction has already taken place, we have been marketing again and we have to put the data back or update it, since the development of properties continued (albeit slowed down). Unfortunately, this hasn’t happened completely yet, which is why fiber availability is still not visible here.


    Show original language (German)

    @foobar The P2MP expansion into the area was never stopped in the context of the precautionary measures ordered by the ComCo. The affected connections were not put into operation due to the order. The precautionary measures ordered by the ComCo are still in force. However, Swisscom is convinced that the measures taken since then have complied with its behavioral obligations. Swisscom has therefore decided to resume commissioning.


    @foobar wrote:

    At least for me the WEKO requirement is ignored and P2MP is built even though there is no splitter yet (according to Axians)


    Show original language (German)

    Thanks for the info @2broesti

    Do you happen to know how “expansion into the area” is defined? Do only larger new buildings count? Or single-family homes or existing FTTB locations, which also tend to be BEP-ready?

    Show original language (German)
    6 days later

    Thank you very much @Roger G for your efforts! That’s the WAAAAHNNNSIIINNN!!!

    Now the DSL is no longer the slowest component, but rather each device itself (and of course the target). Oh, these are golden times…

    Show original language (German)