Email not received

Nintograpp56 · Mar 28, 2021

Email not received

I can send an email but cannot receive one with Swisscom Bluewin, the message comes to my tablet but the email also comes to my Outlook 365 but not to Bluewin Swisscom even though I have the same email address. What could that be?

WalterB · Mar 28, 2021

@Nintograpp56

Maybe you have set up a POP3 account instead of IMAP and then the email may be removed from WEB mail.

[https://community.swisscom.ch/t5/E-Mail-Apps-Wissensbox/5-Tipps-zur-L%C3%B6sung-deiner-Bluewin-E-Mail-Probleme/ta-p/637980] (https://community.swisscom.ch/t5/E-Mail-Apps-Wissensbox/5-Tipps-zur-L%C3%B6sung-deiner-Bluewin-E-Mail-Probleme/ta-p/637980)

MuhammadS · Apr 21, 2021

Hello @Nintograpp56

Were you able to solve the problem with the email address? Did WalterB’s tip help you?

Greetings

Muhammad S

orson82 · Apr 21, 2021

Same with me. Emails are not received. Tried from different accounts via cell phone, Bluewinmail, Outlook.

orson82 · Apr 21, 2021

So what I noticed now is that new emails work, but forwarding emails don’t work.

MuhammadS · Apr 23, 2021

Hello @orson82

Please try your email password [Kundencenter](https://login.scl.swisscom.ch/login?loginRequest=eJxtkFFrwjAUhf9LwD6VThT2UCijYysMyjaqsofpQ2zvajAmWe 6NXRH-9LWqcjgQuA75×7uyYFZkK1Q9Tu31L5ULGa7FhuBWOodC5m2ohaKywK-HSAtrPSODZHBeLm887NuEHUktXdFWMrobzcqN17t-cPsNU0uqcE WwOSdkJB1EBSLIk_6yNE0HU0yP03TXAd5clnvHNOsDx5N7hXsBZLegiq1QreDIE8qCIxB-CWtPEljNWkSy3nrQF__uPHbPbmsR06QZUSWbF2BMji zwMripzF45DtuXQ9YmO2OoYHdosrGPi50I3e1RscRfpf5Cpkkqva8fqS51GXdPrv08VPz1m6yOf-ZvdDA6rgiztJfTtAUMRJaHUlHH8BpnKkEA==) to change or update. Then follow these instructions.

Greetings

Muhammad S