Number recognition

Are you a private customer of Swisscom? Is your phone connected to an internet box? Or is your analog telephone connected to the Internet box via cable? Or is a DECT radio telephone connected to the analog Anschluss of the Internet box via a DECT base station (with charging device)? Or is a radio HD telephone registered to the DECT base station of the Internet box? Phone guy?

Where are/were the names stored that are no longer displayed? On the phone? In the DECT base station? In the internet box? Are the numbers of the calling parties displayed correctly? Without concrete information, only the crystal ball remains…

The status message “External number” could indicate a DECT telephone that is registered to the Internet box via analog Anschluss and DECT base station. If the phone has always worked in the past, then the phone may have registered to a different base station after a power failure. This can happen if no DECT pins are defined in the base stations and telephones (pin=000). But this is just speculation because there is no concrete information.

Walter

My Eltern have the same problem.

• Analogue Siemens C47H
• Own DECT base station
• Connected to the analog Anschluss of the IB2

I suspect that the number recognition in the current firmware is defective and so the numbers are no longer signaled on the analog Anschluss of the IB. Version 10.05.44 of the IB2 firmware is currently installed there. When I get the chance I’ll have to do an upgrade/downgrade to test it.

EDIT: Small addendum… I have just installed the beta firmware 11.03.24 on my IB2 (see [here](https://www.swisscom.ch/de/privatkunden/hilfe/internet/firmware-aktualizen-internet -box.html#tab=internetbox)). This makes it work again. However, I haven’t tested whether a simple restart of IB2 would have helped. I would therefore recommend restarting the IB first and if that doesn’t work, installing an older or the latest beta firmware.

Hello

I also have the problem that numbers are no longer displayed when I call. I have the Aton CL 112 connected directly to the router. With DECT it doesn’t show me the numbers via the base station. With the firmware version 10.05.44 there is a call v. externally, with the beta version 11.03.24 no calls come through at all like in this post: [https://community.swisscom.ch/t5/Festnetz/Ich-kann-nicht-mehr-anruf- Werden/td-p/644244](https://community.swisscom.ch/t5/Festnetz/Ich- can’t-be-called-anymore/td-p/644244) I also got a new router, with this you can at least use the version 10.05.44 still called, which didn’t work with the old router. Swisscom support told me that the phone’s number display was probably no longer supported and advised me to make calls via Dect.

@sonic2004 It’s not clear to me how/where/when your Aton was connected. Here are two variants that you can compare with your findings:

If the DECT base station of the Aton cl 112 is connected to the analog Anschluss of the Internet box, and if the handset is also exactly registered to the DECT base station of the Aton cl 112:
- then the telephone number is displayed on the handset for external calls (CLIP),
- and additionally the name display (CNIP) from the Swisscom headquarters (whenever there is an entry for the number in question in local.com!). However, if there is an entry for the number in question in the handset’s address book, then this entry will be displayed.

I don’t know whether certain firmware versions of the Internet boxes prevent CLIP and/or CNIP from being displayed via the analogue Anschluss.

If you register your handset directly to the built-in DECT base of the Internet box,
- then the Internet box only supports the standardized DECT/GAPT functions of the phone: you can make calls and the CLIP number display in the handset works. Associated names are also displayed, but only if the number in question is entered in the handset’s address book.

In addition to the DECT/GAPT standard, Aton also uses “private” codes for communication between the base and the handset. Therefore: If the handset is registered to the DECT base of the Internet box, some functions are not supported (or only supported to a limited extent):
The CNIP names from the Swisscom headquarters will then probably not be displayed in the handset. The spontaneous signaling then takes place locally in the telephone; if you have several telephones, you have to acknowledge missed calls separately on each telephone.

The Internet box supports all functions of a local “telephone exchange” for up to 5 radio HD telephones according to DECT CAT iq 2.0 or higher, and also for smartphones that are registered via the Home app. You can also connect other telephones to the Internet box and use them, but you will always have to expect restrictions that will be more or less annoying.

For a new purchase of suitable HD telephones, I recommend Gigaset telephones with HX suffix, also Gigaset Maxwell C (HX).

Walter

@Walter_Wp thank you very much for your answer. My phone is connected like this:

https://www.swisscom.ch/de/privatkunden/hilfe/festnetz/ip-telefonie.html

Internetbox 2 is shown in the picture. It is connected to the telephone adapter plug RJ11 to socket TT83. It is plugged into the phone input. The handset is connected to the base station.

I’ve had the same problem as @Schaboschie13 and @sonic2004 for about a month:

DECT telephony (base station with 3 handsets), as described by @sonic2004, connected to the IB2, has worked perfectly in the past; Beta firmware 11.03.24 also does not provide a solution.

03/11/30 is going really well.

Can only be recommended to everyone.

Yes great, Beta 11.03.30 seems to have solved the problem.

Thank you for the tip!