Unfortunately no. I don’t think it will happen today 😞

Tomorrow is another day to order… it won’t come any quicker if it’s ordered today

I was informed this week on Thursday via chat that the Swisscom Box will be open from Monday, November 18th. can be ordered.

And the Internet Box 3 from Sunday, November 17th.

So far everything is correct 🙂

Where can I order the new TV box? Doesn’t work for me.

@Fligagri17 Are you actually reading here too?
Then you would know that it STILL doesn’t work…

The Swisscom Box can be ordered directly via the TV screen. Settings > TV Box > Order TV Box

It doesn’t work (yet).

You cannot place the order.

Hello everyone

Yesterday afternoon I ordered the new TV box as normal via the customer center, the order was placed and should be delivered tomorrow 🙂 Everything worked for me.

Greetings

@moal

The new box as an exchange for an existing one or as a new subscription?

Greetings

Andrew

@acaillet As an exchange for an existing…

Because I already have a subscription.

Greetings

@moal

Thanks, can’t find the point for the order in Kundencenter. Then check again at midday whether it can be done directly via TV-Box. I have two UHS boxes and just want to swap one.

Greetings

@acaillet

I did it yesterday under TV settings - swap TV box with the latest generation…

Greetings

I have just ordered by telephone (exchange of one of the two UHD boxes).

Worked without any problem!

but only against payment I assume.

Clear! 129 CHF

So it still doesn’t work for me…

Neither via Kundencenter, nor via UHD Box.

I have now ordered the new box via chat, hope it works.

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@moal wrote:

Hello everyone

So yesterday afternoon I ordered the new TV box as normal via the customer center, the order was placed and should be delivered tomorrow 🙂 Everything worked for me.

Greetings

---

I have no idea how you did it, the option to replace the box doesn’t appear for me. Meanwhile, you can order an additional box via Kundencenter. Yesterday you got to the selection of the Replace Box item via Swisscom TV Box, but you couldn’t complete the process (you could only cancel it and go back to the selection). I haven’t tried it via box yet but still no chance in Kundencenter.

is the box in stock in the shops? Then I can get one there directly?

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@ofaessler wrote:

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@moal wrote:

Hello everyone

So yesterday afternoon I ordered the new TV box as normal via the customer center, the order was placed and should be delivered tomorrow 🙂 Everything worked for me.

Greetings

---

I have no idea how you did it, the option to replace the box doesn’t appear for me. Meanwhile, you can order an additional box via Kundencenter. Yesterday you got to the selection of the Replace Box item via Swisscom TV Box, but you couldn’t complete the process (you could only cancel it and go back to the selection). I haven’t tried it via box yet but still no chance in Kundencenter.

is the box in stock in the shops? Then I can get one there directly?

---

That’s exactly how it is for me too… It doesn’t work in the Kundencenter or in the TV menu….

However, I was able to order the Internet Box 3 yesterday in Kundencenter without any problems using “replace existing Internet Box”.

I also just ordered via chat. According to his information, it is currently not possible to order independently in Kundencenter or via TV Box. There are also no boxes in stock in the shops, but can only be ordered.