@Chips the image of the IB3 device list is incomplete? Behind the “Mac Address” column you should see a pencil and a downward arrow for each device. Click on it and you can delete the grayed out WiFi box. Then restart everything and repeat pairing with cable.

Do you already have the latest software on the WiFi box?

Thomas

Doesn’t want, reset, restarted, and flashes endlessly. I just can’t get the IB3 to work 😞

@xtreme also sent an error message. In my lower apartment the DECT telephone always falls out. Bad reception. We had no problems with the IB 2.

After 2 hours of telephone support with Swisscom, the IB2 is now connected to the line again.

Now everything is working again.

The IB3 doesn’t really want to.😕

@kaetho

Thanks Thomas. I’ll delete the unpaired WLAN-Box, I actually haven’t tried that yet, and then repeat the whole process again. But I won’t get back to it until Friday.

I’m having some problems putting the IB3 into operation on my G.fast Anschluss

— IB3 Connected switched on it flashes red white Certainly waited 40 minutes.

— Performed a reset on recommendation. Switched off/on. Still flashing red/white after 1 hour.

— Switched off again. Replaced new GF cable. Turned on

Flashes red/white again after an hour.

— I’ve now given up and my IB 2 is connected and works fine.

Try to connect the IB 3 overnight and let it search with the hope of having a connection tomorrow.

If. If anyone has an idea I would be grateful. I’m not at work now and I’ll let you know as soon as I’m at work.

@Gupriplold44

Hello, have you tried pairing?

I also have a problem with the IB3. After two hours of telephone support, we temporarily connected the IB2.

With my IB3 I strongly suspect a hardware problem.

When the IB2 is reconnected, everything runs smoothly.

Now a question about the new “test phase” with the new IB3. According to information, the IB3 is doing a new test phase. Question: How long does the testing phase take until it is set in stone?

Was quickly in the Swisscom shop (but it has nothing to do with the IB2 or the IB3. The seller said that I could benefit from the promo. Internet M to Internet L 12 months additional (i.e. the 10 francs for free). According to Checker I have with g.fast Download: max. 225 Mbit/s Upload: max. 50 Mbit/s. Currently I have a good 200 Mbit/s.

After a good 2 days under 192.168.1.1 it now says the following:

Measured values ​​for your Internet connectionSynchronization speedUpstream101816 kbit/sDownstream417455 kbit/sSignal-to-noise ratioUpstream6.2 dBDownstream6.3 dBLast synchronization1 day 12 hours 44 minDSLAM chipset type (network equipment)BroadcomVectoringActivatedDSL Datapump VersionA2pvfbK046j.d27fFEC since last synchronizationUpstream3027791Downstream51923885

CRC since last synchronizationUpstream3216Downstream17

Since I’m in the testing phase, I’ll probably be back to around the same level as the checker was before (before I had IB2 I had around 220,000 kbit/s). The CRCs don’t bother me at the moment, they’re already being slowed down.

Last year the overhead line was re-laid (partly replaced - again tnx 😎 I’m still so happy).

Now about the test phase and the thing with the seller in the shop: Should I first wait until the test phase is finished and then switch to Internet L as a test or does that destroy the test phase NOW? As I said, I don’t want it right away, I’m just interested in how it works…

@Roger G It was once said that something “could” happen in terms of g.fast 😁

Hello @Gupriplold44

Have you tried entering the following in the browser when the IB3 looks red/white?

swisscom.com/start

This allows you to initiate registration.

But it can also be the case that you have to wait longer. I have sometimes waited over 30 minutes for customers with the IB2 until the reg ran smoothly.

Greetings Lorenz

@Dani CH

The subscription you paid has nothing to do with the test, it is purely a financial question.

You can also switch online multiple times across all subscription levels on the same day, each only takes a few minutes and works very well.

The fact that your IB3 is currently syncing so high is probably very temporary, because your error values ​​are far too high at the moment.

If the automatic stabilization process of the IB3 is the same as that of the IB2 (which is highly likely), you will be back to your previous access profile in a few days.

@Gupriplold44

Internet box access should work with password 1234 if there is no internet. or after a reset without internet access!

WalterB

So now the IB3 has been on the line again since this morning.

No reboot for 4 hours.

The following suspicion arises for me.

The IB3 has problems with my WLAN BOXes, because these probably cause the IB3 to crash. (constant reboots)

There were never any problems with the IB2.

Let’s see what support will tell me today.

The measurements don’t look bad.

@Thommy

I have 2 WLAN boxes in operation. Basically everything is running stable. But: If you switch off just one or both WLAN boxes, the IB3 will always crash or restart itself. I have already reported this problem.

@Samsi

I have 4 WiFi boxes and currently only one is in operation.

When everything is running, the IB3 reboots on average every 5-15 minutes.

I didn’t notice any irregularities when switching it on or off.

---

@Thommy wrote:

@Samsi

I have 4 WiFi boxes and currently only one is in operation.

When everything is running, the IB3 reboots on average every 5-15 minutes.

I didn’t notice any irregularities when switching it on or off.

---

Which firmware is available?

[https://www.swisscom.ch/de/privatkunden/hilfe/geraet/heimvernetzung/wlan-box.html](https://www.swisscom.ch/de/privatkunden/hilfe/geraet/heimvernetzung/wlan- box.html)

@WalterB

The firmware on all WiFi boxes is 10.03.09

I have 3 WLAN boxes running with the IB3 with 10.03.09 and it runs stable without a reset

Ok, maybe 4 WiFi boxes won’t work, I’ll try to put another one into operation.

I still had version 10.02.17 on the WLAN boxes. I have now manually updated both to 10.03.09. I still have the problem, as soon as I restart a box, the IB3 also reboots. I connected both boxes to the IB3 via WLAN. I can’t say whether this problem also occurs via LAN cable. I can live with that at the moment, as it otherwise runs stable and I never disconnect the WLAN boxes from the power, as both have a UHD-TV-Box connected.