While I’m watching Swisscom TV 2.0 in the evening, I keep having picture interruptions. The problem has existed for a long time. Swisscom advised me to restart the rooter and/or the TV-Box every now and then or even to boot the rooter. What do you think about that?
Greetings
Benno
@Benno_Lehner that is not a solution. How is your TV-Box connected to the router. Do you have a fiber or copper connection?
This is certainly a normal LAN cable between the Internet box and TV-Box and is that correct? It is a direct connection without a switch in between.
What does the speed test show you with a PC?
[https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/internet/speed.html#T =16d1980a-000c-4f82-b79e-ce3c4c2a13ba&TS=7D2OyVzIMhgQMfPeNnj7RrYsI7lKf-fVOEsC7KkA0kY] (https://www.swisscom.ch/de/privatkunden/abos-tarife/inone-home/internet/speed.html#T =16d1980a-000c-4f82-b79e-ce3c4c2a13ba&TS=7D2OyVzIMhgQMfPeNnj7RrYsI7lKf-fVOEsC7KkA0kY)
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Benno_Lehner does the image simply remain “frozen”?
I’ve had this problem for X weeks, strangely enough every time the second TV-Box is switched off.
Dear Roman E, dear Fabio G,
I followed your advice and bought a new, shorter “High Speed HDMI cable” (1 meter long). The old cable was 1.5 meters long and was hung behind the TV when rolled up far too long. I had a longer conversation about my problem with the radio/TV specialist from Rüdisüli, Linthpark. I explained to him my connections: fiber optic cable (SAK) to the “Internet Box 2” from Swisscom, LAN connection (21 meters) to TV-Box and now the new HDMI cable. This is all up to date and should work. If problems continue to occur, I should request a new TV-Box with a higher transmission speed from Swisscom. The fact that these picture and sound dropouts mainly occur between 8:00 p.m. and 9:00 p.m. is not a pipe dream on my part, because that is when the transmission lines are at their highest or overloaded.
Dear Gioni (User109),
I don’t know the rooter bandwidth. I’m technical. not that knowledgeable. The TV boxes are connected to the rooter with a LAN cable. Below is the data from my Internet box from the Internet:
Internet-Box 2
Dear everyone,
A big thank you to all of you for your commitment. I’ll now test whether the new HDMI cable will solve the problem. If not, I will apply to Swisscom for a new, more powerful TV-Box, because then it can only be due to this TV-Box.
With best regards
Benno_Lehner
user109 the bandwidth should actually be good enough (picture). I connected both boxes using a network cable.
@Benno_Lehner if you enter http://192.168.1.1 in your browser and click on the green tick you will get the current data of your router (picture). You can also log in for further settings. Again about your problem, does the image just stay frozen or does it go black?
@user109 Thank you for the answer. However, the problem existed before the module was installed, and it even got better in that the problem “only” occurs when the second box is switched off.
I’m not really a “green” person, but I can’t throw a router that is supposed to deliver the same performance according to Swisscom without any problems into the trash.
Except for these interruptions, the box runs really perfectly and, in contrast to the IB2, has space in the control cabinet.
@POGO 1104 you know my Orbi’s 😂
I actually left the Orbi out before installing the module, and nothing had changed back then.
But now I’ll try again with the module, maybe this time it’s really the problem.
Gioni this is how it works without IB+ in an MMV:
The can material is available here:
https://shop.eev.ch/p-870-12186.aspx
https://shop.eev.ch/p-872-12188.aspx
https://shop.eev.ch/p-873-12189.aspx
The radio/TV expert seems to me to be a bit poorly informed. All of our TV boxes receive signals with the same bandwidth. Specifically for an HD stream, 10 Mbit is sufficient. Since you have fiber, that shouldn’t be an issue.
You also don’t have a reduced bandwidth on the Swisscom network in the evening; the area with overloaded lines belongs in the land of fairy tales and legends.
So I don’t think it has anything to do with the fiber cable.
You write that you have several TV boxes. Do you have the dropouts on both speakers, or just one? If it’s just at one gig, you could swap the speakers to see whether you take the problem with the speaker or whether it stays stationary. In the first case you would then have to consider the TV-Box for the exchange. In the second case, the HDMI suspicion or another problem related to the TV becomes more concrete.
If it happens on both boxes and really only between 8 p.m. and 9 p.m., could it be that some other consumer in your network is active then and not otherwise? These can be, for example, network printers or other devices. I would then unplug everything and reconnect one after the other and see when the problem occurs again.
