Docsafe - Favorites are not updated

Roland_0 · May 23, 2019

Docsafe - Favorites are not updated

Good day

I’ve been getting the error message every ten minutes for a few weeks now

“Docsafe Robot - Error - Your favorites could not be updated.”

At the same time, there was a “news” message in the Docasfe web application stating that there was a malfunction in the local application. This message no longer exists.

How should I proceed or how can I reinstall the local application including the procedure for re-entering the long code.

Delete Docsafe 1.0.0. Going to Settings > Apps > Uninstall is not enough.

Thank you very much for the help.

Best regards

Roland

marcus · May 23, 2019

Hello Roland,

This whole thing has been bothering me for weeks.

There’s nothing you can do about it.

Just wait.

Werner · May 23, 2019

@marcus wrote:

Hello Roland,

the whole thing has been bothering me for weeks.

There’s nothing you can do about it.

Just wait.

You should never store originals in a cloud anyway.

No matter who or what the external storage is called.

Assuming you have followed the little 1×1 of any data management that is even remotely serious, you can still vote with your feet…

SamuelD · Jun 18, 2019

@Roland_0 There is now a new version. do you already have the latest version installed?

Roland_0 · Jun 18, 2019

@SamuelD

Hi Samuel

Thanks for the message.

I was able to install the new version of Windows and it works again.

On the MacBook it is still not possible to establish the connection between the computer and Docsafe using the connection code, even after a new installation (“Connection cannot be created”).

Does it take even longer for Macs?

Thank you very much and kind regards

Roland

SamuelD · Jun 20, 2019

Hi @Roland_0

The new app is also available for Mac: [https://community.swisscom.ch/t5/myCloud-Docsafe/Docsafe-Desktop-Apps-f%C3%BCr-Windows-und-Mac/td-p/570982] (https://community.swisscom.ch/t5/myCloud-Docsafe/Docsafe-Desktop-Apps-f%C3%BCr-Windows-und-Mac/td-p/570982)

If that doesn’t work, maybe @GregorW has a tip.

Greetings Samuel

Roland_0 · Jun 20, 2019

@SamuelD

@GregorW

Good evening

Thanks for the message.

Docsafe still doesn’t run on the MacBook. After entering the connection code, after about a minute it says “Connection can not be created”. The connection is not established.

It worked fine on the Windows PC.

How should I proceed with the MacBook?

Thank you very much and kind regards

Roland

GregorW · Aug 21, 2019

Hello @Roland_0. The topic is also discussed here: [https://community.swisscom.ch/t5/myCloud-Docsafe/Docsafe-Desktop-Apps-f%C3%BCr-Windows-und-Mac/m-p/577740#M4660] (https://community.swisscom.ch/t5/myCloud-Docsafe/Docsafe-Desktop-Apps-f%C3%BCr-Windows-und-Mac/m-p/577740#M4660). Unfortunately, we have not yet been able to find a conclusive answer to the synchronization problems with certain Apple Mac devices. Our plan is to analyze this in detail ourselves within the next few weeks. Interestingly, it runs smoothly for most Mac users. The problem is generally resolved for Windows users. We are working on the problem, but we also have to set priorities in our work with Docsafe. Please continue to use the consumer app as a browser version or the mobile versions. We are working on solving the Mac issues.