First steps: how the Swisscom Community works

In the Swisscom community, you can discuss topics related to Swisscom with other customers and share your requests. Find out here how to find your way around and what the main functions are.

Consult the contents

On the home page, click on the magnifying glass to search for information and users within the community. Then, you can refine the results using filters.

Browse contributions

We use two types of contributions: the feature article and the discussion thread. The discussion thread is mainly for discussion, while the in-depth articles, grouped by theme, are more editorial. Each field has its own knowledge base, which brings together in-depth articles.

Create your own contribution

Do you have a question on a topic and want to start a new discussion? Access the appropriate forum via the menu (e.g. Telephony > Mobile), check if there is already a discussion thread on the same topic and click on “Ask a question” in the box on the right. Describe your request as precisely as possible. If you enter “@” in the text field, you can tag other users or contributions.

Reply to a contribution

At the bottom right of the contribution, click on “Reply”. In the response field, you can click on the large quote located in the toolbar to insert the original contribution and respond to it.

Subscribe to content

Click on the gear in a forum (topic), in a thread contribution or in a knowledge base article, then select “Subscribe to discussion”. This allows you to receive an email notification as soon as new content is published. In “My settings” > “Subscriptions and notifications”, you can view the content to which you are subscribed, but also modify subscriptions and notifications (e-mail, push, pop-up).

**Send a private message
**By clicking on your username at the top right, next to your profile picture, you can view your private mailbox via “Unread private notifications”. This is where you can compose new messages and view sent messages.

Forgotten password

Click on “Login” at the top right. Enter your username on the Swisscom login page, then click on “Forgot your password?”.

For any questions or requests for clarification, do not hesitate to contact us: [admin.forum@swisscom.com](mailto:admin.forum@swisscom.com).