@AndyU

If you are single, the question arises as to why you leave the devices on standby at home and waste energy unnecessarily when you are not at home.

@hed

No, I’m not alone at home, of course all standbys are switched off during family vacations. Obviously the on/off function on the virtual remote control is not identical.

Good morning,

I’m in Switzerland but when I connect to tv air I’m told that for legal questions etc. So I don’t know what to do.

Mauritius

Hello @ma_tinguely

Being physically in Switzerland does not necessarily mean that you are on a Swiss network. Could you specify with which device you use TV Air and with which connection/network?

DanielD

Hi,

I was on a Swiss network but I went to Italy in February and I was connected to an Italian network, since then I can’t get rid of it, I was on a Swiss network but Italian always comes back? I’m on MacBook Air. Best regards and thank you. Mauritius

@ma_tinguely Hello

Are you logged in to the Swisscom TV account permanently?

If so, log out and delete your Safari browsing history and that’s it.

Cordialement Doremi

Hello!

I have the same problem as @ma_tinguely except that I haven’t traveled for months. I have the TV air application, but I still tried the trick from @Doremi, thinking that it would solve the problem: without success. “For legal matters….” is always displayed; no matter what channel I want to watch “live”. This thing is still weird! What to do? Thanks for your help.

Hello @“x”#553063 and @Leimitzo81, thank you for your contributions.

In addition to the answer from @Doremi, can you also test TV Air on another internet browser and check that you are logging in with the correct Swisscom Login?

Thank you for your feedback and have a good afternoon,

Good day

I have Swisscom TV with Teleclub and Sky. So far I have been able to record and play programs abroad. It hasn’t worked for 2 days now. This really annoys me because I want to see my FCB tomorrow (delayed).

Can you help me…!

Thanks and greetings

But what do I mean: I use the VPN that Swisscom offers and I also watch live broadcasts as if I were at home.

Doesn’t work for me (Android). I downloaded a movie via WiFi, then turned on airplane mode, but I couldn’t start the movie.

Does anyone have a suggestion for a solution?

Thanks

Last time it didn’t work for me in offline mode (flight mode). Maybe there has to be at least a connection to a mobile network?! then playing the downloaded recordings worked.

I just tested it. I have to have the “mobile data” function activated for the whole thing to work…

So on my Apple I can view all the content from the “Download” folder without any problems in airplane mode or without the Internet (roaming is not activated abroad). Relying on “mobile data” cannot be a solution abroad, as I wouldn’t need to download the content and could start it directly from the recording list. Depending on your cell phone subscription, this can be quite expensive. Does anyone else have the problem with the Android app, or is it more general? @JoelV, do you know more about it?

I just tested it with an iPhone and a Samsung tablet, and the downloads can be played without any problems in airplane mode on both.

You may have made an operating error and are confusing the recordings with the downloads. To view saved recordings, you have to be online; to view the downloads downloaded locally on the device, you don’t need a network connection.

@Kiothoscheupp29 and @Rattenjunge

It works perfectly for me on the iPad.
To be absolutely sure, are you already looking under downloads and not in the normal recordings?

Thanks for the quick answer: I’m in “Downloads” and click on the film. An orange “No connection” bar appears at the bottom. In addition to flight mode, WiFi and MOBILE DATA are of course switched off. (I was perhaps not specific enough in the first comment).

@Kiothoscheupp29 This is what it shows on me (iPhone), but the content is still played after pressing the play button.

Ditto. For me, the orange bar shows that there is no connection to the Internet, but there is no need for it, because the downloaded programs (and I don’t mean recorded programs!) are locally on the saved on the device and can therefore be played without a connection to the Internet.