Hi @Le1000

Theft?

Because for you, sending a letter to the client telling him that if he wishes, he can not be migrated, is not asking the client’s opinion?

your thinking may be curious… I thought that not giving someone the choice is not giving them the choice, whereas here, Swisscom leaves the choice to the customer not to be migrated…

yes I repeat myself in this post, I know…

Hi @Hellite,

Indeed, the choice is there.

But I think that a good portion of customers are not necessarily aware of the speeds and their availability.

Because at first I thought cool, I can finally have a better connection.

In the end I think that a good number of customers will do nothing and will not see a difference except on their bill from the 3rd month.

The process should have gone the other way. If you wish you can increase the flow for 5.- more per month.

@Le1000 indeed, it’s an approach like any other![:winking:](https://community.swisscom.ch/html/@371E6B894055D81C5FEC7CB8590B7AEA/images/smilies/winking.png ": winking🙂

This one doesn’t suit you, maybe your “version” wouldn’t suit others…

Afterwards, I think that each person is responsible for what happens on their line/bill/service/etc…

@“x”#391299I think we won’t agree on this subject.

A good weekend everyone.

In English, Swisscom’s strategy is called “opt out”, yes we give the customer the choice but only not to take the option, by default we consider a tacit agreement.

Legally and commercially probably acceptable; but not from an ethical and cultural point of view. Personally, I would not accept a change to my contract being imposed on me without my written and validly documented consent.

With the “opt out” approach, a good 80% of subscription is ensured which will be increased, while with the opposite approach they would certainly only have gotten 20-30%, in fact only customers with lines capable of providing the proposed flow and really wishing to benefit from it.

So very questionable and above all very revealing of the new strategic and commercial direction of the blue giant.

The flow is supposed to be symmetrical… we are far from it…

Hi @squale,

Your subscription allows you to obtain a speed of 50/50Mbit/s maximum, as long as your line supports it

So we must not promise debits that cannot be kept and even less increase the price!

@squale there is no promise, it is just noted that this is the maximum flow rate.

Regarding the price increase, you should have received a letter from Swisscom notifying you of the change and that you had the possibility to refuse this change before October 1st

@“x”#1337I hope you have luck if you try to cancel with swisscom to revert to the previous speed.

@“x”#391299That’s why I think the method used wasn’t the right one 😉

@Le1000 yes we already talked about it

@squale no need to be rude. Everyone makes a mistake.

Is it operational everywhere today?

I’m still at 40/8 while my line would theoretically allow 100/27…

Hello everyone,

I was waiting to see if Swisscom would make any changes to my line before deciding.

As a result, I find the practice more than dubious. Indeed, for those who know nothing about it, the mail promises a new asymmetrical flow rate for 50/50 for CHF 5.00 more instead of 40/8.

Except that my line is synchronized at 55/15 (knowing that Swisscom TV already uses 8 when switched on HD channel)!!! A Swisscom technician who came to my home tried to make optimizations but could not do better on my line.

Imagine the number of people who will believe they have better speed when their line does not allow it! I find this letter misleading!!!

So check carefully in your router how fast your line is synchronized…

ABE

Good evening,

to help us better understand your situation, what is the detailed information of your line indicated on the router, namely the attenuation and the signal-to-noise ratio both downstream and montant?

Perhaps you can anticipate your flow rate in mid-October by looking on the checker?

In fact the checker displays the maximum flow information that your line can theoretically offer, so except for a future FTTB/FTTS transition you will be limited to the speeds displayed on the date of increase in service speeds which in the state will not be a priori not achievable…