I tested the booster to stick on the window but I was treated to a reduction in internet speed via copper cable so that in the end I always had the same speed, i.e. 50-60. Returned everything and after calling the hotline I returned to the previous situation. I improved WiFi distribution using ORBI terminals.
21 days later
Indeed a letter reached me on this subject.
Living in a small village, I subscribed to the lowest speed 40/8, knowing that I would never exceed 28 MB.
In the letter he mentioned that the speeds would be increased from 01.10 to 50/50 with 2 months at the same rate and then 5.- per month more.
After discussion with a hotline agent, my speed will not change because it is far too isolated.
In the end I had to ask them not to carry out the migration.
After reflection, I do not find it correct for them to force the basic increase (speed and price) without asking customers’ opinions. If we do not refuse, our bill will increase.
Example 100,000 customers who receive the letter (who will not have their throughput increased) x 5 × 10 (for the first year) = 5 Million additional profits on the first and 6 Million the following…
This is more of a theft than an improvement in service.
Hi @Le1000
Theft?
Because for you, sending a letter to the client telling him that if he wishes, he can not be migrated, is not asking the client’s opinion?
your thinking may be curious… I thought that not giving someone the choice is not giving them the choice, whereas here, Swisscom leaves the choice to the customer not to be migrated…
yes I repeat myself in this post, I know…
Hi @Hellite,
Indeed, the choice is there.
But I think that a good portion of customers are not necessarily aware of the speeds and their availability.
Because at first I thought cool, I can finally have a better connection.
In the end I think that a good number of customers will do nothing and will not see a difference except on their bill from the 3rd month.
The process should have gone the other way. If you wish you can increase the flow for 5.- more per month.
@Le1000 indeed, it’s an approach like any other![:winking:](https://community.swisscom.ch/html/@371E6B894055D81C5FEC7CB8590B7AEA/images/smilies/winking.png ": winking🙂
This one doesn’t suit you, maybe your “version” wouldn’t suit others…
Afterwards, I think that each person is responsible for what happens on their line/bill/service/etc…
In English, Swisscom’s strategy is called “opt out”, yes we give the customer the choice but only not to take the option, by default we consider a tacit agreement.
Legally and commercially probably acceptable; but not from an ethical and cultural point of view. Personally, I would not accept a change to my contract being imposed on me without my written and validly documented consent.
With the “opt out” approach, a good 80% of subscription is ensured which will be increased, while with the opposite approach they would certainly only have gotten 20-30%, in fact only customers with lines capable of providing the proposed flow and really wishing to benefit from it.
So very questionable and above all very revealing of the new strategic and commercial direction of the blue giant.
Hi @squale,
Your subscription allows you to obtain a speed of 50/50Mbit/s maximum, as long as your line supports it
@squale there is no promise, it is just noted that this is the maximum flow rate.
Regarding the price increase, you should have received a letter from Swisscom notifying you of the change and that you had the possibility to refuse this change before October 1st
Hello everyone,
I was waiting to see if Swisscom would make any changes to my line before deciding.
As a result, I find the practice more than dubious. Indeed, for those who know nothing about it, the mail promises a new asymmetrical flow rate for 50/50 for CHF 5.00 more instead of 40/8.
Except that my line is synchronized at 55/15 (knowing that Swisscom TV already uses 8 when switched on HD channel)!!! A Swisscom technician who came to my home tried to make optimizations but could not do better on my line.
Imagine the number of people who will believe they have better speed when their line does not allow it! I find this letter misleading!!!
So check carefully in your router how fast your line is synchronized…
ABE
