L'application Netflix saccade

Hello,

Having been used to using Netflix through my Xbox, I had not tried the experience again with the TV Box.

I realize that the problem of jerkiness of programs broadcast on Netflix is ​​still present. However, the problem does not only exist with this idiot from my Smart TV or from my games console…

Are you also having this problem with Netflix?

Thank you for your feedback and/or solutions!

Hi @mikee

Personally, I only tested Netflix 2-3 times on the TV Box and I never had any problems.

but I prefer to watch Netflix via my Apple TV or my PS4… much better quality because the image is less compressed 😉

Completely agree with you @Hellite the other modes (TV, Apple, consoles, etc.) have a much better quality image… but even if the jerks on the Swisscom TV Box are not not excessive, they are still very present…

I hope that the OCS application will not present the same problems 😕

Same for me Netflix jerks on the box, no problem via the TV application (Samsung)

@mikee The other evening, I watched the resurrection of Christ on OCS go and it was also choppy

Thanks @Lapinou
So all Replays and VOD programs on OCS GO have the same jerking problem? Is that right?

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mikee wrote:

Are you also experiencing this problem with Netflix?

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Good morning,

I also did a test with the box’s Netflix, to realize that the quality of the image, already in terms of colors, is much worse than that of the television application (Samsung) and it seems to me with fewer options in terms of the remote control (well I haven’t tried everything).

HenriIV

No, I didn’t get the answer I wanted… I wanted a response from Swisscom explaining how to fix the problem.

Hi Pat_, do you also experience this disturbance when you watch your shows on your Swisscom TV?
Good afternoon

If everything is ok except Netflix, it’s the latter that you should ask for help…

Hello, for several weeks I have been having problems with Netflix. the application keeps closing for no reason, the image freezes but the sound continues. any idea?

Hi @johan,

Please be more specific in your request…

You’ve been watching Netflix since:

• Swisscom TV Box
  *Apple TV/Chrome Cast
• Smartphone/tablet

You are connected:

• In cable
• By WLAN

Finally, what is your line speed and are you watching programs in SD, HD or UHD?

Hello

I watch from the swi application

LAN connections. and in HD

Hi @johan

If this has not already been done, I suggest starting with a reset of the TV Box (the hole for the reset is below).

DanielD

@DanielD I did a reset as you told me and no interruptions since! Thank you so much

I just bought an HD box to have Netflix. Very disappointed with the quality. Artifacts in the dark and choppy image.

IT also seems that I don’t have the 5.1 option for sound. On the other hand, it is impeccable with UPC’s DCB-C.

Strange also, on my Marantz network player, with UPC (Netflix app) the sound format is "incompatible, and it works with Swisscom, PCM stereo…

So I have to choose, good image with sound taken from the headphone jack (!) or good sound with bad image. We can’t stop progress!