Me too… Doesn’t work anymore

Schon mal auf den Service Status Monitor geschaut?

https://www.swisscom.ch/en/residential/help/network-and-service-status.html

Swisscom TV Air interrupted

Status: in progress

Description:

Swisscom TV Air is currently unavailable over computer. Our technicians are working on resolving the issue. It is yet unknown how long this will last. We apologise for any inconvenience caused. Swisscom

Estimated time to resolve:

yet unknown

Description

Swisscom TV Air is currently not accessible via computer. Our technicians are working to resolve the issue. It is still unknown how long this will take. We apologize for any inconvenience this may cause. Switzerland

Estimated time to solve:

Still unknown

Yes, it’s been open since shortly before 12, the posts were made before then!

Then it only took 24 hours until the customers were informed. And the status monitor doesn’t help if it doesn’t provide any information about how long the problem will last.

Luckily there is Wilmaa or Zattoo.

Maybe keep in mind that it’s a holiday and this thread was opened on January 1st, 2017. I can well imagine that many people are still enjoying the holidays today (it is a public holiday in some parts of Switzerland).

See info!

Description

The problem has been resolved. Our service is once again fully available to you. We apologize for the inconvenience caused. Swisscom

Estimated completion date:

January 2, 2017, 3:40 p.m

Unfortunately I cannot confirm. Doesn’t work in IE, Edge and Chrome 😞

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@WalterB wrote:
See info! Description

The problem has been resolved. Our service is once again fully available to you. We apologize for the inconvenience caused. Swisscom

Estimated completion date:

January 2, 2017, 3:40 p.m

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Unfortunately no.

As of 5:10 p.m., Swisscom TV Air still does not work on the PC or Mac.

Of course it’s great because there’s a full round of Swiss hockey going on at the moment…:-)

It works for me with Linux.

Maybe log out and log in again? Otherwise the problem is only partially resolved. You should probably report it again 😉

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@Flu80 wrote:

@WalterB: The problem has not been resolved here, it still doesn’t work!

Where could you see this error message? I searched on the app and the internet to see if anything was reported, but didn’t find anything…

@everyone who is wondering why the post was opened on a holiday:
When I opened the post I didn’t think that the problem was solely with Swisscom… I was just looking for tips on how to solve the problem

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Here is the link to the fault page. Save now:

https://www.swisscom.ch/de/privatkunden/hilfe/netz-und-servicestatus.html

Good luck with that 😛

@Flu80

It’s good that you reported it, it’s more about the postings that complained about the time when the problem was reported. Reporting is always good, it’s better to report too much than too little.

Unfortunately, it usually takes a long time for a fault to be added to the fault list; this has to do with the quantity, because fortunately not every failure is a fault for (almost) everyone.

oldiesbutgoldies

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Unfortunately, it usually takes a long time for a fault to be added to the fault list…

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But things seem to go the other way around quickly with the announcement that the problem has been fixed.

Unfortunately, that’s not the case (as of 6:00 p.m.) Swisscom TV Air Unfortunately it still doesn’t work on the PC using common browsers. Annoying.

Edit

Short addendum.

It works again on the Mac. Top.

Not on the PC.

I can confirm that it works for me now, on Google Chrome.

Nothing works for me, not even with Chrome and I restarted the PC. So I’ll start Wilmaa again:smileymad:

I can’t watch shows with Safari, Firefox or Opera. Home works, TV Guide works, but as soon as a program is selected the system remains at “Loading channels”. The Silverlight plugin is configured to “On” for tvair.swisscom.ch. I’m really at a loss.