Good morning everyone,

I have been using the IB2 since yesterday (instead of IbPlus) and my telephony error (approx. 30-45 minutes after reboot/restart there was only a busy signal on the Montreux/Gigaset SL450HX, incoming callers heard a busy signal) continued, despite the latest firmware and “good leadership”.

Now I apparently found the error tonight (at least the telephony has been running without problems since then): My manual IP addressing of the IB2 seemed to be to blame. Since I had the IbPlus, I had set the IP address of the box to 192.168.2.1 because I operate another router and an additional subnet. I have operated the box(es) this way from the start and have never had any problems with it.

Since the FW update to 08.00.50 on the IbPlus, this error started and I was in regular contact with the hotline. Hotline totally overwhelmed - as usual. Nobody could help me - as usual.

Now I have identified the error and it looks like I have fixed it (set the box’s IP address back to 192.168.1.1 and reconfigured the entire home network), but it would be cool to know whether this is a firmware error and whether there are others can reproduce or have had similar experiences?

I find it interesting that the 07 firmware has been running without any problems since the IbPlus was released…

Thank you for your feedback and have a nice day!

Greeting,

Julius

@securo1

I don’t know whether it’s a firmware error or not.

I also changed the IP address of the Internet Box Plus. But then the Internet Box app on the phone worked. NAS access for USB storage, VPN, etc. is no longer possible. Of course you can reconfigure everything.

With every Swisscom router, the address 192.168.1.1 is always set when the router is reset or replaced. All functions on Swisscom routers are tailored to this IP.

I therefore always set my own network behind the Swisscom router to other subnets. Also for customers with their own network in the LAN.

If the customers press the reset button in the event of a malfunction or the reset is carried out by Swisscom support, I don’t want to have to rush off to get the customer network up and running again.

Hello WalterB
Hello Guido
Good morning

Thanks for your answers

I asked my question a bit stupidly…
Is the firmware for the TV-Box saved on the IB2 when a FW update is carried out?
Or, is this taken directly from the network and installed when the TV-Box is reset?

Because after updating the IB2 to the current FW release, we noticed these problems with the TV-Box.
Because with the replay mode, the SRF Tagesschau wasn’t shown in replay mode last night… we had a little more trouble with that

Many thanks and greetings
urmel_winti

@urmel_winti

The TV-Box is completely independent, only the IP address is obtained from the Internet box!

Exactly, it has nothing to do with the IB2 firmware. I don’t have any hang-ups or other problems for me, there must be another problem for you.

@urmel_winti

The firmware on the Internet box could have an influence on the TV-Box if the Internet no longer ran smoothly.

Have you ever reset the TV-Box with a paper clip?

@urmel_winti restart the TV-Box. At the moment all TV servers are being updated to a new software version. Maybe that’s the reason. How is the TV-Box connected to the IB2?

@compa

I was able to verify this again today. If you change the IP address from IB2 to something else (i.e. not 192.168.1.1), telephony stops after a certain time.

With 192.168.1.1 it runs and runs and runs (all afternoon now)…

I’ve always done it that way with the subnet, but with two networks it’s even safer (company/private separated)…

Incidentally, the error only occurs from firmware 08.00.50 on IbPlus and IB2, where IB2 also runs with the beta FW…

So it’s probably an error/bug in the firmware 🙂

Greeting,

Julius

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@compa wrote:

I therefore always set my own network behind the Swisscom router to other subnets. Also for customers with their own network in the LAN.

If the customers press the reset button in the event of a malfunction or the reset is carried out by Swisscom support, I don’t want to have to rush off to get the customer network up and running again.

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My strong recommendation is the same. Especially since I have already experienced that the settings were reset to the factory settings without my intervention.

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@WalterB wrote:

@urmel_winti

The firmware on the Internet box could have an influence on the TV-Box if the Internet no longer ran smoothly.

Have you ever reset the TV-Box with a paper clip?

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I did this reset with the paper clip. The idea came that the firmware would be loaded from the Internet Box and installed faster.
Which is not the case. It will be reinstalled from the internet.

Thanks for the tip

If my laptop is connected to the IB2 via WLAN and I start the WLAN scanner, no result is returned. The search doesn’t stop.

If my laptop is connected to the IB2 via LAN, the WLAN search only takes a few seconds.

The problem already existed in the previous FWs and is reproducible.

LG Uwe

WOMOBLOG.CH - tips about motorhomes

Firmware 08.01.08 is available for purchase. The download via the German support site is currently not working.

Installed firmware version: 08.01.08/08.01.00/01110

[https://www.swisscom.ch/en/residential/help/internet/firmware-aktualisierungen-fuer-ihre-internet-box.html](https://www.swisscom.ch/en/residential/help/ internet/firmware-updates-for-your-internet-box.html)

LG Uwe

WOMOBLOG.CH - tips about motorhomes

Great box - “Various stability improvements” is probably a bit of a miss:smileymad:

Telephony via VPN no longer works for me, thanks Swisscom:smileysad:

That also really fits into my current picture of Swisscom - nothing works as planned, there are a lot of small problems that ultimately drive the customer to distraction…

…but, I also know: Swisscom is untouchable and you shouldn’t complain - just keep all the trouble to yourself and don’t complain. After all, you can be happy and grateful that you can be a customer for a lot of money…:smileytongue:

BTW - does anyone else have the previous version of the firmware? Would like to downgrade…

@Anonymous: Do you perhaps have a tip about this?

This is a general problem since version 8. For some it works, for others it doesn’t. We will solve in version 8.5. Has nothing to do with the update. Maybe it was caused by the restart.

You are welcome to complain. I can only say sorry for that. There’s just nothing I can do at the moment. We are already working on 8.5. This will be a massive release, although I can’t say what will actually end up in the final version.

What are you so upset about at the moment?

@Anonymous - see PM:smileywink:

I reset my IB2 using a button to get the list of known network devices back in order. After more than three hours, the LED is still flashing red/white, although all services were running again after less than five minutes. The Swisscom registration page also says that everything is fine.

The problem still exists.

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@MichelB wrote:
We would like to give our software supplier remote access to the box for further analysis.
If that’s okay with you, I’ll initiate this.

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@MichelB

Is OK.

PS: The red/white flashing is still present even after restarting the IB2 (whether via software or switch). Furthermore, the IB2 once again does not recognize my Mobotix webcam, which is connected via LAN, as being connected.