No locations or topics available

Hello

This week I uploaded a large number of photos to myCloud. When I click on the “Places” tab in the browser, I get the message “This page was not found”. The message “Error myCloud is currently not available” appears in the app on the cell phone.

However, the location of the photo is displayed correctly in the photo information for each photo.

There are also no topics.

I also noticed that under “Settings” the “Photos & Videos” storage space is still 0 GB

is displayed.

Thanks and greetings

Denis

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Hello Denis

“Places” and “topics” work for me. Can you please test again to see if this is still stuck for you and if so, write me a personal message with some more information about your account so that we can get to the bottom of it?

We are aware of the error with the incorrect memory usage display. It’s our turn.

Thanks for the feedback and greetings,

Klaus

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10 days later
17 days later

Hello successor to KlausBL

The locations are now displayed. Great - thank you very much.

Unfortunately, I don’t see anything about the topics yet (“No topics have been generated yet”).

It will probably work out 😉

Greeting

Denis

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We’re happy about that, Dennis!

We have noticed that some cameras store some strange values ​​in the EXIF ​​information; and then our db product was a bit overwhelmed with these geo queries. instead of e.g. -180 to 180 degrees, some Panasonic cameras suddenly saved values ​​of, for example, 13405 degrees…

That would be a multiple around the world ticket 🙂

We intercepted these absurd values ​​in the software and cleaned the DB in this regard.

Nice to hear that this had an effect

The fact that the topic is empty is of course strange… but we take your feedback very seriously and will look into it

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Hello everyone

For me it has 10 topics, but is empty except for a handful of images in people, vehicles and events.

For me it would make sense if the tags were read from the EXIF ​​data for the topic capture.

Greetings Beat

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