I’ve already posted a suggestion on Swisscom labs: Suggestion

Well, maybe the justification is still missing, because as you can see on Wiki, IMAP uses more server capacity than SMAP. But unfortunately SMAP is still in development and you could therefore start a beta test to test it out.

This is just a guess, I think that IMAP is currently putting a lot of strain on the Bluwin mail servers, and this could be counteracted somewhat with SMAP. Of course, it would have to be checked to what extent new server capacities need to be created.

Greetings 99th

Hello AndresF

At least for me the disconnections haven’t disappeared!

I have actually always had problems using Bluewin IMAP with Outlook (connection interruptions and generally quite slow access to emails/folders), while I hardly ever have problems with 1&1 and hostfactory.ch, for example, and also the access time to the IMAP -Folders/mails are much faster.

From my point of view, the problem does not seem to lie exclusively with Outlook.

I use Outlook 2010 and connect with the following settings:

Entrance:

imaps.bluewin.ch

Port 993 with SSL

Exit:

smtpauths.bluewin.ch

Port 465 with SSL

Authentication with the same settings as the incoming server.

Require login using Secured Password Authentication (SPA) -> DISABLED

In the hope that a solution will be found at some point (and I’m obviously not the only one with these problems), I greet you kindly!

Thank you for the feedback. These contain very valuable information and help us isolate the problem.

Our technicians are working to locate the cause and resolve the malfunctions. In the meantime, we will provide regular information here about the further developments

Findings show that in various cases an improvement could be achieved by changing the Idle Time Out setting in the mail client.

Please check the Idle Time Out settings in your email client. The time limit should be set to less than 6 minutes. If this is not the case, set this to e.g. 1 minute.

Greetings Swisscom

Hello

The same error code appears for me. I use Outlook 2010. The message appears on both MS Vista and Win 7. The problem occurs regularly (several times per day), although the frequency has tended to decrease.

Please share new findings from engineers with the community. Thanks!

Me too, for about 2 weeks now. I’ve followed all the instructions so far, but it’s no use. It’s starting to get annoying, really…! It can’t be that hard to find a usable solution, especially since it always worked without any problems before.

I have the same problem and have had it for a few weeks now. Someone from Swissscom was on the phone a few minutes ago. She tried to solve the problem. Timer set for 6 minutes (was all she could do). Problem not solved. As soon as she was outside - server timeout!

When can Swisscom finally solve the problem?

Hello Swisscom

OL2010 also has a standard time out of 1 minute. set; an increase to 2min. brought nothing.

The number of connection interruptions remains high, i.e. >10x within 8 hours.

I use Norten Internet Security 2011.

Greetings

muelito

Thank you very much for the feedback. We are working on the problem as a priority. Unfortunately, the exact cause of the impairment has not yet been identified. The error messages only appear for individual customers, which is why the challenge is to recognize a general pattern of errors. Our technicians have expanded their analyzes again. This work is complex and time-consuming. We therefore ask you to be patient.

Your feedback will help us find a solution. Your feedback on the following question would be informative for us: Problems with imaps.bluewin.ch (port 993) have been increasingly reported. Do you experience the same problems when you use imap.bluewin.ch (port 143 – i.e. unencrypted)?

As soon as we have new information, we will inform you.

Swisscom

For me, the problem has actually gotten worse since switching to port 143. Multiple error messages per hour. Be it Outlook or KDE Kontact.

Thanks @TuxOne and @o.s.t for the quick feedback.

We have forwarded your insights to be included in ongoing in-depth analysis. Our technicians are currently testing which devices and operating systems the error appears on and why others are not affected. Newer Outlook 2xxx versions seem to be increasingly confronted with the problem, while we have not received any reports from Mac OS customers.

We apologize for the inconvenience and will continue to keep you updated. Swisscom

I’m checking in again now.

After things didn’t improve for me with the server timeout messages, I called the hotline.

They know the problem and are working on it.

What you could do is set the server timeout to less than 6 minutes.

Nothing else really.

Well, my Outlook 2010 server timeout has always been set to 2 minutes.

And I need the normal 143 port and not the secure one. And the normal outgoing server port 587.

One question is actually why it even occurs.
What has been done to the servers?

Because the fact is:

Before this problem started it was working without any problems.

Something had to be done with the spam filter because suddenly I was receiving over 1000 spam emails per day in my mailbox for a long time.

Then suddenly things got better again. Only about 200 spam emails left. (Better filtering or what do I know.)

Suddenly the timeout messages started getting very annoying.

These have been getting better for about 3 weeks now, but like the previous speakers, about 8 times a day if not more.

I also wanted to know if it could be my client’s problem.

So another mail account also connected to IMAP. It’s just stupid that I never, ever get a timeout message from this server.

It’s a shame I can’t specify which Exchange server I’m connected to, because then I would like to specify this so that this server and my mailbox could be viewed on it.
Or simply copy the affected mailboxes to another Exchange server, then there will be an autorepair of the mailbox. Maybe that still helps?

Or then take a customer where it doesn’t happen and one where it does happen, which are on the same server, if this even exists? Or, for example, are everyone it concerns on different servers than those where it doesn’t occur?

But it’s definitely getting annoying.
Repair time for this problem, I think about 2 months or so? 😞

Greeting

charmer

Everything has already been said in this forum. I can’t add anything else, just ask more questions. I saw the same thing as “Charmer”. I have accounts with another 3 providers and things work perfectly there with IMAP.

And I’m not very happy about the service and repair time either.

Swisscom has had the problem with IMAP a few other times in recent years.

Clarification is necessary. As I have learned from a reliable source, Swisscom does not use Exchange Server (from Microsoft)????

Question: Does this only happen with Outlook (from Microsoft, no matter the version, as I see, I’m on 2007) or other email management programs with IMAP???

Greetings

me too

For clarification:

In the strictest sense, IMAP has nothing to do with Microsoft Exchange.

I also have problems with other mail clients. Outlook seems much more vulnerable to me.

On weekdays I get error messages every 10 minutes.

Hello!

I’m new to this forum. I’ve also been annoyed for a few weeks by the constant error messages (Anschluss 143, server IMAP.bluewin.ch). Where is the problem? Is Swisscom really unable to offer a solution?

Change provider?

Greeting

fierolo