manu77 wrote:

swisscom misses the trend…


Swisscom’s trend is: just boring mainstream…

Understandable from a business perspective…

The freaks should know how to help themselves with alternative sources of supply

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….keep on rockin' 🤘🏼🤘🏼🤘🏼

Yes, thanks Digitec. Apparently there are no discounts for new subscriptions with Swisscom Abo - or hardly any. Does the same apply to contract extensions?

Nexus 6 64gb New Price: 699chf. With Infinity M over 24 months, for example 609chf.

For comparison: iPhone 6 16gb new price: 729chf. With Infinity M over 24 months 199chf.

Every device is subsidized by Swisscom, but this doesn’t seem to be the case with the Nexus 6. Does Swisscom really want to prevent the Nexus success? If I’m not mistaken, it was like this with all previous Nexus models. For what reason it remains a mystery to me.

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The prices without a subscription are actually set by Digitec (they are very low), but the prices with a subscription depend, in my opinion, directly on the network provider subsidies when the contract is concluded. Actually logical, right?

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Yes, but since Swisscom doesn’t even offer the cell phone, I have to rely on digitec.
I was even told by customer service over the phone…

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Yes, that’s true. But Digitec also makes a profit. Contract extensions via Digitec were always much more expensive. I would ask Mobilezone. They also give more discounts when extending contracts.

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Cruncher: that’s not true. Contract extensions at Digitec are otherwise extremely competitive or even unbeatable.

I have now received feedback on the prices with a 24-month extension for Infinity M. So also 609 CHF. I am very disappointed. At this point I demand an official statement from Swisscom as to why the Nexus is the only device that is not subsidized. I find this incomprehensible and regrettable. If this situation does not change quickly, my Swisscom subscription will also have to be canceled next month.

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This is not false information, but rather our own experiences… Devices that are not in Swisscom’s range cost an extremely high price with VVL at Digitec! It’s just like that…!!!

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Absolutely… I’m just waiting in the queue for the second time to cancel my Swisscom subscription… I hope at least they can sort that out…

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13 days later

I agree with my colleagues before me:

I would like an opinion INCL. a reason why Swisscom is boycotting the Nexus 6!

Since my subscription expires in a week, I actually wanted to extend it and get the Nexus 6!

Given that I still pay over 600 CHF, I will probably have to re-register my subscription including Swisscom TV, vivo casa, etc.

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There will be no boycott. According to earlier information that I remember, the Nexus devices had a pure Android operating system installed, which Swisscom is not allowed to adapt and therefore no Swisscom services can be pre-installed for users. Swisscom would like to make everything as easy as possible for its customers.

I myself am absolutely not a fan of branded devices and prefer to pay more for the device. Just because of the availability of updates. As already mentioned several times, I would order the device elsewhere. The Swisscom Abo can also be extended at other shops.

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@Spoerle wrote:

I agree with my colleagues before me:

I would like an opinion INCL. a reason why Swisscom is boycotting the Nexus 6!

Since my subscription expires in a week, I actually wanted to extend it and get the Nexus 6!

Given that I still pay over 600 CHF, I will probably have to re-register my subscription including Swisscom TV, vivo casa, etc.


Do you think this will move Swisscom?

Nice dreams…

What’s with the sense of entitlement?

Do you think Swisscom owes you an account of why it includes which devices in its range?

Nobody will stop it, for example. B. Mobilezone etc. to extend your contract.

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Many thanks for your response!

But I think it’s tantamount to a boycott if Swisscom keeps the cell phone from me because they can’t install their own apps. Of course you can gloss it over with optimization for customers, but ultimately it’s also about advertising and data control (which you probably have through the apps you have installed; I can’t delete or adjust them). I would consider customer-friendly a service that offers me the cell phone at similar conditions to comparable products, even without Swisscom apps installed (which would at best make my life easier).

After all, it’s my own fault if the cell phone isn’t that user-friendly. Like you, I also prefer cell phones without pre-installations from the provider, but I would still like an almost similar offer or at least information about why exactly my preferred device is not offered.

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From a business perspective, Swisscom has to commit to a certain range of devices - which can also make a lot of money, and that is of course: mainstream, mainstream and more mainstream….

Each additional device entails considerable additional administration effort and if certain sales volumes are not expected, then one or the other device will simply fall flat….

And the Nexus devices are definitely not mainstream, but devices for connoisseurs and freaks - but that is too small a part of the 95% Swisscom 0815 customer base to generate enough sales volume….

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….keep on rockin' 🤘🏼🤘🏼🤘🏼

I can still remember when I had a problem with the WiFi router on my Nexus 4 and called the hotline. (I think Kit Kat was just out there)
The technician said I should install the latest Android version Jelly Bean…
Well… it’s a shame Swisscom… it’s a real shame…

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