Program + jumps to wrong channel

Hello everyone

I have SCTV 2.0 and have discovered an error wherever it can be reproduced.

I created and activated my own channel list.

Now I jump to a live broadcast for 10 seconds. back and then 30 seconds. forward until the message “Live” is displayed. When I press the Program + button on the remote control, it jumps to a wrong channel.

This error can also be reproduced by rewinding, then forward again to the live broadcast and now changing the channel with Program +.

Can you reproduce this error for yourself too?

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As of today, I installed Swisscom TV2.0 (and wireless internet WLAN. We already had this with fiber optic).

I changed all the cables - everything seemed to be OK. But - TV broadcast keeps stopping (then also WiFi)!! I turned off the TV box and turned it back on - then everything worked fine for 10 minutes and then the TV started stopping again!!! What can I do??

Thank you for help

LI

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We need a little more detailed information to help you:

- What kind of internet router do you have?

- What kind of profile do you have (download/upload speed read from the router menu)?

- How is the TV-Box connected to the router (Ethernet cable, WLAN, PowerLAN)?

- If the TV show is stopped, do you still have Internet access during this time with a PC that is directly connected to the router with a network cable or not?

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2 months later

Hello Giuseppe

I reported the error to the hotline and after 2 weeks they will send a technician to my home.

I thought that the error was recognized by you and is being processed.

Swisscom wants to offer a good service, but I can’t understand the processes.

It is a reproducible error (not just for me, but for everyone who has the new SCTV), but the hotline definitely wants to send a technician to me otherwise the reported error will not be processed.

I now have to go to work 2 hours later so that the technician can meet me.

What does the technician actually want to do to me? He could also reproduce the error himself (1. create your own channel list: 2. jump back for 10 seconds; 3. jump forward for 30 seconds; 4. print program + or - and find out that the wrong channel is changed).

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Maybe it’s something to do with the installation or the router or or… - so you can check the whole thing on site. A few times it looked like it was the product and then something wasn’t right on site. An on-site technician (probably even a specialist) will certainly not be called out just like that, as everything has been checked beforehand. Hence the long time it takes for someone to come over.

Can you then keep us up to date on what happened and whether it got better.

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Sergio123 wrote:

I now have to go to work 2 hours later so that the technician can meet me.

What does the technician actually want to do to me?

Cancel the technician again… It only brings work to you and him and no success.

If Giuseppe passed the error on to technology, then there’s no point in calling the hotline. It only knows the big and current bugs/failures and not the last and last bug.

No one can tell you if/when the error will be fixed. You’ll have to live with it until it’s fixed.

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Today the technician came, looked at the error, called the headquarters and informed us that the error was known and was being processed.

Why don’t the technicians clarify the problem beforehand instead of driving around Switzerland?:smileyfrustrated:

I had already reported it to the hotline that it was a known error and I actually just wanted an appointment/status. But the hotline really wanted to send a technician over because otherwise the error wouldn’t be processed:smileymad:

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Hello Sergio,

had a similar case two weeks ago. My experience with “free technicians”: if the hotline calls up the technician on its own initiative, then let him come and see what he finds out. I wouldn’t unsubscribe! Otherwise, the next time you call the hotline, you’ll be told that the technician wanted to come over, but the customer didn’t think it was necessary -> it’s basically your own fault if the error is still there.

In principle, I find such idle times a bit questionable, but large companies with complex services sometimes work a little differently than a 6-man company.

Thomas

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@kaetho wrote:

Hello Sergio,

had a similar case two weeks ago. My experience with “free technicians”: if the hotline calls up the technician on its own initiative, then let him come and see what he finds out. I wouldn’t unsubscribe! Otherwise, the next time you call the hotline, you’ll be told that the technician wanted to come over, but the customer didn’t think it was necessary -> it’s basically your own fault if the error is still there.

In principle, I find such idle times a bit questionable, but large companies with complex services sometimes work a little differently than a 6-man company.

Thomas

You’re right, it’s better to have one too many than one too few.

Basically, the system decides for the supporter whether a ticket (with all the consequences) is needed and in this case it looks as if the supporter wanted too much of a good thing on the phone. Electricians tripping too much can of course also be due to communication or cooperation between the customer and supporter - in many cases it is only the electrician on site that sees that a cable is NOT plugged in or that there is a switch in between.

In this case, I’m really amazed at how an electrician could be tripped despite the above-mentioned process

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