Sorry, I wasn't clear - this IS the new improved upgraded speed. We were 'upgraded' in June. Pretty poor result, as this 'you will be upgraded' has been promised for many months. It is faster, but hardly noticably. From 8mbs max to 11 (according to your speed test) I presume you have sold so many streaming services in the area, that now the 'pipe' has become blocked. I don't really want to have to switch to a 4G service or a 4G hybrid service and the rather ugly internet booster. Is this the best solution? As I mention in my initial post....the fastest you can offer is 15mbps Need some investment fast.
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