As a loyal Swisscom customer since 2011, I've never been more dissappointed about the support received. I’m the owner of a Natel Infinity XL as well as Home Internet and TV Subscription. Using the loyalty offer for a 24mth contract extension on 13.10.2016, I'm still waiting for activation of my extension. The extension will only start upon delivery of the device, which means that Swisscom is actively profiting from any delivery delays. I don't care about delivery of the device, as my current phone works and I'm using my subscription as usual. Any delays Swisscom has in delivering the new phone, will add additional contract time to my currently requested extension and additional revenue for Swisscom. As the delivery of this new device is still unknown, and has been for the past 5 weeks, I want to start my 24-month extension ASAP, or even retro-actively to my order date on 13.10.2016. Several colleagues of mine have had their contracts start upon ordering, and waited for their devices to be delivered afterwards. Such inconsequent treatment of existing customers is not acceptable. As a Callcenter-Employee suggested, I'm seriously considering to cancel the loyalty offer. In this case, I will proceed to cancel the Swisscom Internet & TV Plus subscription which will soon come to an end anyway. This is the least favourable option, but I feel like Swisscom will force me to such measures. As the contact form on the Swisscom website keeps failing to submit ("technical error"), I could not find any other way to get in touch with Swisscom. I sincerly hope to get an answer through this channel.
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