I've requested the Ethernet Plus installation option to add two Ethernet sockets in an additional room. We currently have what appears to be wi-fi issues that cause the connection strength on our Computer to drop which causes 'lag' on the internet connection. The issue also seems to affect the WLAN connection kit (used for a second TV in the same location as the PC) which frequently needs to be rebooted to establish a new connection. Whenever I've run the Connection test from the PC it says there's no issues from the Router - so I'm assuming it's purely wi-fi related and the Router is too far away - which can't really be moved from its current location. I'm hoping that if the requested installation will resolve both of these issues by connecting the second TV and Computer directly to the Router via the new sockets. Can anyone confirm if this installation will resolve the problem?
Hi everyone, I have a problem with my wifi that I believe is potentially caused by a faulty router. But proving this is another thing! On both the 2.4GHz and 5GHz options we are seeing that the internet connection is 'dropping' albeit only for a few seconds - but enough for every wifi connected device to lose it's connection. Interestingly it does not affect the TV which obviously has a wired connection from the router. It also does not affect a second TV we have which is connected via a WLAN connection kit also wired to the router - so this suggests it's not the internet connection itself. From a diagnostics perspective I can see that both connections use channels that are not used by other peoples wifi signals. I've also used a program called NetSpot which I ran on my laptop approx. 2 metres from the router and I can clearly see the breaks occuring. See below for 60, 30 and 5 minute views - the 5Gz signal is Pink and the 2.4GHz one Green. The router is not the most up-to-date one available from Swisscom but was the previous model I believe - also shown below. Anyone have any other ideas that I can try or should I just call Swisscom? Many thanks, Maah.