On Tues. at about 12:00 my internet (including TV) stopped working. I did the usual turn the router on/off. Checked the SwissCom app (which is entirely unhelpful) and then kind of waited a bit to see if it would come back on. At one point, I was walking by the front window and I saw the fiber optic repair guys turning around in the driveway across the street. They saw me, rolled down their window and asked if my internet was out. I said yes. They replied that there was a SwissCom repairman down the street and they assumed that he was coming to our house next. Nope. So, I called SwissCom. They knew nothing of the outage and the earliest appt. they could get was yesterday (Wednesday). The guy showed up, looked downstairs and outside at our house and decided that the problem was down the street at the main box. He went down there and was gone awhile. When he returned, he said that he couldn't open the box. Then, he wrote everything in some sort of app. and left. I assumed that by putting the info. in that app my problem would then be quickly followed up by someone to open the box and fix the system. Also nope. By the middle of the afternoon, no call, no new technician I called back SwissCom. They, again, had no idea what was going on. So, they said someone would call me. Never happened..... again. By 9:30 this morning (Thursday), I still had heard nothing. So, I called SwissCom again. I told them the story and the customer service person put me on hold for maybe 10 minutes. She then told me that if their technicians can't open the street boxes, they call in some firm to do it and they have no idea how long it will be till they arrive. Once that firm gets the box open, they then call SwissCom to schedule a technician for the original job. I asked what that means in terms of time.... She responded with.... it could be tomorrow, it could be next week sometime. They apparently have no scope of reference to this outside firm. So, since SwissCom doesn't really have anyone to talk to via email, I'm now here. We, obviously, can't use what we're paying for and they're not in a big hurry either. I could, easily, use my battery powered drill and have that box open in a few minutes. I suppose they wouldn't like that though. The question is.... why isn't there ownership/follow up and why do I have to be the one continually asking them to fix the thing I'm paying for? Yes, I'm very frustrated, bordering on pissed off. Thanks....
Mehr anzeigen