hi greatzulu I have to disagree. I am swisscom client since many many years and used the hotline quite often to install modems, tv box, when problems with the connexion arose etc. and - maybe I was always lucky- I had been served always very friendly and they helped even with pc problems not directly connected with swisscom. They always took their time (up to more than one hour!!) and always managed to resolve the problem. I have no interest or whatsoever in Swisscom but really, compared to other providers I find them very friendly and also competent or if the operator cannot help he or she will put through to a technician who can. I am very sorry you made such a bad experience - me I only made good ones. Best regards cloclo
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