And so the latest in this unhappy story is - we have reverted back to the Swisscom TV 1.0 - We also reverted back to our old Casa package but the old speed is now no longer available so we are back on a lower speed, (see following) - We are prepared to go with the lower speed since we are just waiting for the fix to the poor picture resolution and we want to go back to TV 2.0 AND THE COMPLICATIONS - So the speed that is reverted is incorrect as mentioned above - We cant use our old swisscom logon name and I see trouble using the Forum name also. Hmm. - We were sent a new 12 month contract even though we said that as customers of several years we want to revert back not take out a new contract from which you can't escape etc... So we've had to write a letter of complaint/ disagreement. (We were assured on the phone that Swisscom would not hold us to any new contract, easily said, but what about the costs of upgrading to tv 2.0 from a /new/ contract . we might get penalised there etc). - There is no mechanism for informing us when the problem will be fixed. So what do I have to do, check the forum each week? Call Swisscom. OVERALL I am dumbfounded that Swisscom has set forth a significant advertising campaign for TV 2.0 when as it stands the picture quality is SUB HD In other words a 1920x1080 signal is sent out in 1280x720 pixel format. it's recevied by a TV panel with resolutio at least 1920x1080 and so you can see that the pixel quality would be worse than feeding a native 1280x720 pixel set. It's been a lot of hassle for us, numerous telephone calls and we would have been happier to /struggle along/ with TV 2.0 if there could have been an indication of the fix e.g. we commit to fix the problem by August 1 2015. But no such indication could be producted. Additionally I would say that I / We spoke to many well meaning but technically shallow people and despite asking to be transferred to better than L1 tech support we did not speak to any greatly knowledable person. (example I asked if they knew what HD resolution means in Pixels and they had no clue, example#2 I asked if they new about HDMI protocols for resolution negotiation and they had no clue). Hmm.
Mehr anzeigen