I ordered a new iPhone 6 over a month ago - no problem I received an SMS 2 days ago, informing me that my new phone was ready for collection from the Swisscom shop at Chavannes de Bogis - excellent ! I went to the shop later that morning and was told there were "delivery problems" but that I could expect the same afternoon or definitely the next day - bad news Later that evening, I received an email informing my new iPhone was ready for collection - encouraging I went again to the shop yesterday and was told there was still a problem with deliveries and no one knew when my phone would actually arrive - unacceptable service ! The staff at the shop informed that many customers were coming to ask for their new iPhones, and were getting very annoyed ! - unacceptable Since I was early at the shop, I was lucky. They had an iPhone 6 which the customer had not collected and the delivery had expired, so they were able to sell that one to me - acceptable service. The staff at the shop were very helpful and understanding. They are in a very difficult situation, and I was not angry with them, but with the Swisscom procedures which obviously were not working ! Advice: do not send out automated SMS messages and emails if the ordered equipment has not been delivered to the shop ! Organise your distribution and delivery service better ! No information is not good, but the WRONG information is totally useless, annoying and unacceptable.