OK, so the engineer has been around already, he changed router and cable and made a lot of tests before and after, changed some stuff that could be part of the problem. Then they tried to reach the "box" on the street and change line and "directions" and seems that the real problem is a bad cable that will have to be replaced. Right now I'm with 1,5mb upload but can't reach more than 10mb download. But at least now they know that it wasn't me or my set up.
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