After Swisscom has upgraded all VMware ESX Hosts to vSphere release 5.5, the hardware version 10 is now available for all guest OS. The Swisscom templates are currently still on hardware version 9 due to a known issues within the guest customization. Swisscom customers are able to upgrade their guest OS to hardware version 10 by themselves if requested. Swisscom urgently recommends to install the latest version of the VMware Tools before upgrading the hardware version of the guest OS.
Release 2.5.1 has been implemented successfully. The Dynamic Computing Services Team is pleased to inform you that the features listed below are now available:
These are your benefits of the Release 2.5.1:
Provider Managed Services - let Swisscom handle your VMs
Ultra Fast Storage for Dynamic Server - now available
Docker Template – Now available in the Service Catalog
Provider Managed Services
Usually you administer your virtual servers by yourself. On request, partial services (Limited Management) can be rendered by Swisscom. You maintain your administrative rights in any case.
Limited Management includes the following services (without incidents & troubleshooting): Monitoring of system-relevant parameters such as vCore (vCPU) memory load and the storage limit, anti-virus protection, potential operating system and security updates in accordance with the requirements of the provider. You will be informed by e-mail if any monitoring threshold is breached.
You can order Limited Provider Managed Services for Dynamic Servers, as well as for VMs running in a Dynamic Data Center (DDC). In a DDC only entire vApps can be handed over to Swisscom for Limited Provider Management. This ensures clear separation between customer and provider managed VMs. As part of the hand over process to Limited Provider Management a compliance check must be successfully passed. Otherwise the handover process cannot be completed. You will be informed by e-mail about the results of the compliance check.
Ultra Fast Storage for Dynamic Server
With this release Swisscom introduces Ultra Fast Storage for Dynamic Servers. You can choose whether to use this high performance storage based on SSD discs or the standard Fast Storage in the ordering process of a new Dynamic Server. In addition, you can change the storage tier for existing Dynamic Servers, too. Simply select the action “modify server” in the DCS portal. In the second step, select the storage tier you would like to use. Both storage tiers are available with or without snapshots.
Docker is an open platform for developers and sysadmins to build, ship, and run distributed applications. Docker enables apps to be quickly assembled from components and eliminates the friction between development, QA, and production environments. As a result, IT can ship faster and run the same app, unchanged, on laptops, and data center VMs. Please see this link if you are interested in learning more about Docker.
Please find further details about the features described above in the revised DCS User Guide which is published in the section of the DCS Portal.
The Swisscom Dynamic Computing Services Team would like to share with you some important information about compatibility issues which can occur on Virtual Machine (VM) level. Since our last upgrade of the VMware components to version 5.5 (Build 2143827), Swisscom partners have reported compatibility issues with a widely used Citrix software component. The newly installed VMware version has caused outages of the Citrix NetScaler (see further information here). We recommend that you make sure to check compatibility with Citrix if you are using this solution yourself.
To our knowledge, this is currently the only known widely used software showing compatibility issues with the installed VMware version (Build 2143827). In order to ensure that you will not experience any inconvenience, we kindly ask you to verify whether any software you have installed or would like to use in the future is compatible with our infrastructure.