Finally I have some time to talk to support, and at level 1 things are not going all too well, sadly. First I am told that my connection is offline, and that I am probably connected on some other network... 😱 Then the L1 guy comes back apologizing, and saying that yes, there is a connection working to my place. Thanks, I knew that already, good that I convinced you! 😕 Then, after explaining that I manage my own router, and that it is Swisscom approved, and that behind the router which is heavily customized I have a lab with switches, routers and servers, and that its configuration is not quite the standard, the L1 guy asks me to fully reset the router to its default settings. DEFAULT SETTINGS! Not a simple reset, really FACTORY SETTINGS!!! Sorry, but no. My configuration is unique, and it would take me time to redo it. For what reason, still, I wonder? Long long wait for him to talk to his supervisor, and now he came back saying that there was some misconfiguration on their side, and that he has also given me access to Internet L for free for six months, and that I should be receiving full speed on the line. Ah, so there was an issue on the Swisscom side, after all... but I needed to heavily push back to make it happen, up to the point of starting to be a little upset, for the L1 guy to go back and do his job with a little more care... 🤔😢 I will now post this message, then proceed to reset the router. Let's see what happens! Man, it's really difficult to let L1 staff understand that you know just a little more than Joe average user sometimes... 🙄 Bye, Luca
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