@Feuplentiek97 Good evening
This is a clients help clients community, we do not have access to your data. Please call the hotline 0800 800 800 and they will help you.
An alternative could be via MySwisscom:
https://www.swisscom.ch/en/residential/help/data-and-bills/paying-bills.html
and there under "support" and "contact" you may place your request in a written form (see below):
or directly;
https://www.swisscom.ch/en/residential/help/kontakt01/formular/contactform14.html
[We are now focusing on contact channels that enable you to get in touch directly. The contact form will therefore no longer be available from 1 February. Go to our contact page to select the appropriate contact channel for your request (chat, callback, hotline or messenger apps).]
Btw: please never attach private data here, this is an open public forum and you never know who may read here.
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