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Where to find detailed documentation of new My Cloud

Tchris
Level 2
1 of 4

Soon we will have “new My Cloud” that proposes data-backup (at a price (a reasonable price)). 

 

Is there detailed documentation somewhere? (In French or English).

 

In the absence of detailed docs, a simple question: what can I backup?

 

Devices (excluding phones) used exclusively by me: 3 x Mac; 2 x Win; 1 x Ubuntu.

I accept that Ubuntu might be difficult natively, but I could backup Ubuntu to NAS and share NAS backup to Win or Mac: can I backup a NAS share via Win/Mac?

 

I currently use Brand-X cloud-backup with subscription expiring March 2022. 

Happy to switch if Swisscom has a decent product.

 

Chris

 

edit: typo

ACCEPTED SOLUTION 1

Accepted Solutions
Gaeilgeoir
Level 2
2 of 4

@Tchris Most information about MyCloud you may find here:

 

https://help.mycloud.ch/hc/en-us

 

and here:

 

https://www.swisscom.ch/en/residential/additional-services/mycloud.html

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
Edited
3 Comments 3
Gaeilgeoir
Level 2
2 of 4

@Tchris Most information about MyCloud you may find here:

 

https://help.mycloud.ch/hc/en-us

 

and here:

 

https://www.swisscom.ch/en/residential/additional-services/mycloud.html

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
Edited
Tchris
Level 2
3 of 4

Thanks @Gaeilgeoir 

 

I had found the French version of the first one (https://help.mycloud.ch/hc/fr)

...it is quite helpful, answering the multi-device and NAS-share questions.

It also states that data-at-rest is not encrypted (an unfortunate choice).

 

Backup seems to have a simplistic approach to unique files: my first few readings of the available documentation suggest that it will treat:

User333@MacABC ~/SomeFolder/Config .txt

and

Admin@MacABC ~/SomeFolder/Config .txt **

as the SAME file (because they share the same name!), and...

...well, it is not obvious what happens next, but treating files in different folders as "the same file" just because they have the same name seems to be a recipe for multiple disasters.

It doesn't get any better if you have a Config.txt on Win & Mac machines being treated as "the same file":

my_newline = '\n'

in a backup saved from Mac will be overwritten to:

my_newline = '\r\n'

when a Win machine backs-up config.txt

 

It would still be nice to have a proper manual.

 

Chris

 

** I guess the Win equivalent would be:

C:\Users\User333\SomeFolder\Config.txt

C:\Users\Admin\SomeFolder\Config.txt

Gaeilgeoir
Level 2
4 of 4

@Tchris wrote:

 

It would still be nice to have a proper manual.


Yes, of course, that‘s always better, but even in MyCloud itself I could not find anyone.

Ma olaim an t-airgead is ma bhronnaim an t-or
O caide sin do'n te sin nach mbaineann sin do
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