cancel
Showing results for 
Search instead for 
Did you mean: 

MyCloud photo backup for mac

Novice
1 of 3

My "Photos" picture on my Mac used to automatically make a backup on Mycloud of all the pictures. This stopped a few weeks ago and I have no idea onhow to start it again.  Any idea on what I could solve this issue?

Jean-Pierre

2 Comments
Community Manager
2 of 3

Hello @JPHe

 

You can find some help from the myCloud team by filling this form.

 

Hope it helps!

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
Novice
3 of 3

I have submitted the form 2 days ago but no answer yet. I think I know what the problem is: Apple has changed the photo format in IOS 11 from JPEG to HEIC and I believe this causes compatibility problems. I hope MyCloud has a way around this??