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My Cloud Not able to connect to internet.

1 of 12

Since the update to 17.20.18, myCloud has been unable to connect to the internet. 

In addition to this, attempting change the files that are synced with the desktop are not loading, though I assume this is due to the first issues.

This same issue is consitent across two computers on different networks. 



2 of 12

I have exactly the same problem

3 of 12

I have the same problem and when I look at the Windows Task Manager, Java (TM) Platform SE binary occupies 30% of the CPU busy all the time!!!!!

4 of 12

I had the same thing with the Java platform SE binary. It got to the point where I just decided to uninstall myCloud desktop, was making using my computer unusable. I emailed the support about a few days ago but I haven't heard anything back. 

5 of 12

Hi @Catsgomeow @mkmat @gp1273


We apologize for any inconvenience caused. We noticed this problem and we working at high pressure to probe and solve the causes of this problem. Im sorry that im not able to give you more informations at this point but i will inform you as soon as there are any news in association with this problem.


Wish you all a nice afternoon.


Greetings dont_p4nic (:

So Long, and Thanks for All the Fish
Progressive Innovation
6 of 12



I am on realase 17.22.10 and still have the same problem!!!

Community Manager
7 of 12



Our developers are still investigating this.


We will inform you as soon as we know more about it.


Thank you for your patience and understanding.


Have a good day,

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8 of 12

Seems like the client is re-scanning sync directory everytime it notices a change. This behavior is VERY disruptive to work, as it makes the computer bearly responsive...

9 of 12



I am on Windows 10.


Mycould has been updated on my machine to 17.29.11


'No internet connection' message has disappeared - nowI have 'Preparing...' and it stays like that forever.


in the background Java consumes a lot of memory and CPU percentage.



Community Manager
10 of 12

Hello everyone,


Is your experience improved since the new update 17.33.23 ?


If you encounter problems with duplication of your folders, know that our developers are working on that too.


Thank you in advance for your feedback.


Have a good week, 

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
11 of 12

Thank you very much for the effort.


It works for me!



12 of 12

One issue is that the Java Platform runs continously and CPU is occupied.