My data was deleted when syncing with Desktop

Apparently there was an update to the Windows desktop. All documents are now deleted. How can I restore these?

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Have you ever looked at Mycloud.ch?

When they’re gone, they’re gone.

Here is your sign.:smileylol:

Swisscom has no backup of your data.

You could run a recovery program locally.

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Hello Pepez

Your data is safe. First check mycloud on the web. Are they visible there? If so, look in mycloud desk in settings under settings to see whether the folders are selected for synchronization.

If not, look in the trash on your device or in mycloud.
We have never had a case of data loss. If that doesn’t help, please send me your email (login mycloud). And we’re looking at it.
Greetings
Silvan

Show original language (German)

Luckily I still had my backup on OneDrive:smileylol::smileylol::smileylol:

But it is still annoying that an update of myCloud Desktop deletes all files. That doesn’t exactly increase my trust in the service.

Show original language (German)