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Files/Photos not downloading

Level 1
1 of 2



I cannot download certain (the majority) of my files or photos, either by the website, phone app,  or the Windows desktop app. When I click on a file nothing happens. When I click a photo it says it cannot be displayed. When I sync using the files that dont work on the website dont download. I have tried on different computers and phones.


This is the majority of my files that I cannot get.


Any help would be appreciated.

1 Comment
Community Manager
2 of 2

Hello @dgriff


Sorry you are experiencing problems downloading your files and photos. 


I invite you to send a support request including your issue and some information (device, Windows and myCloud version...) directly to our developers here.


Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
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