Docsafe

[jeromej]

My docsafe would not sync my files loaded in the appropriate Folder on my mac. This worked for month. Now it gives a pop up error saying that "unexpected error" occurs. Trying to open the Journal, but this option does not open any file. Any idea where the journal or sync log is located so I can check what the error is ?

[LeylaG]

Hello @jeromej

Could you please tell us which Mac OS version do you have? Maybe @GregorW has an idea?

[ho.chang]

I also have the same problem.

My Mac OS: 10.13.6

[jeromej]

Have the issue with 10.13.6

After about 1min 40 seconds, the following window appears :

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Etablir la connection

La connexion ne peut pas être établie

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[LeylaG]

Hello @GregorW

Do you know if there is an issue with Mac OS 10.13.6 ?

Thank you!

[jeromej · Accepted solution]

I upgraded to macOS Catalina and still had the issue. So the problem does not relate to the macOS version. 

A new version of the desktop app has been released. I downloaded and installed it and I confirm that it fixes the issue. All is now fine 😀

[LeylaG]

Hello @jeromej

Thank you for letting us know that the update resolved the situation. Glad to know it 😃👍