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Prepaid card / SIM not supported

1 of 2

Hi, I bough a prepaid Swisscom SIM card and when installing it in an old iPhone 6 I get a message ‘SIM not supported’. it says the iPhone is from a carrier that is not supported under the activation policy. Can you help?

Thanks, Pedro

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Level 6
2 of 2

Hi Pedro, 

where did you bought the iPhone? 

 

If you got it from a Store like Media Mark or Melectronics it should work but if you got it from Salt or Sunrise for example, they may have locked the device that just their SIM-Cards can operate.

 

In the first case, you should visit a Swisscom Shop, otherwise contact your previous provider.

 

Greetings.

Freundliche Grüsse, Dominik
Cordial salids, Dominik
Cordialement, Dominik
Cordiali saluti, Dominik

Hat's geholfen? Duume drücke. War's die Lösung? Häckli drücke.
1 Comment
Highlighted
Level 6
2 of 2

Hi Pedro, 

where did you bought the iPhone? 

 

If you got it from a Store like Media Mark or Melectronics it should work but if you got it from Salt or Sunrise for example, they may have locked the device that just their SIM-Cards can operate.

 

In the first case, you should visit a Swisscom Shop, otherwise contact your previous provider.

 

Greetings.

Freundliche Grüsse, Dominik
Cordial salids, Dominik
Cordialement, Dominik
Cordiali saluti, Dominik

Hat's geholfen? Duume drücke. War's die Lösung? Häckli drücke.
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