Connection to the OCS app

Good morning,

I have a small problem with the OCS application on my iPhone.

When I want to use this application I am regularly asked to log out and log in again to initiate a new session. Usually this happens without the slightest problem.

Unfortunately since yesterday it no longer works correctly.

I click on “I’m connecting”, then on “Blue / Swisscom” and finally on “Validate” to confirm my choice.

After a few seconds the following message appears on the browser screen: “Safari cannot open the page because there have been too many redirects.”. I tried the experiment several times without success.

Has anyone faced the same problem before and could help me find a solution?

Thanks in advance!

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Hello @Incari, thank you for your message.

I invite you to clear your browser’s cache, delete history and cookies.
Then retest to see if you can log in again.
If this is not the case, I advise you to use an internet browser other than Safari.

You can also request help directly from OCS via this link: [https://aide.ocs.fr/hc/fr/requests/new](https://aide.ocs.fr/hc/fr /requests/new)

Good afternoon

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Hello @Incari,

Already in 2008, then last December, I noted this problem of too many redirections when you want to register with ocs via Swisscom with safari. I solved the problem by using Edge to do the registration. It worked tiptop, but in use, I realized that you always have to disconnect and reconnect when you want to watch a film a few days apart. I finally gave up, tired of fighting.

I contacted ocs who completely ignored my request. When I returned to the charge, I was simply told that this problem did not interest them and did not concern them. I had to contact Swisscom. Much later, a charming person at ocs was kind enough to lend me an attentive ear. But ultimately, it works for some, and not for others; for still others it works when it wants to.

This was all about the ocs app on Apple TV. But the problem with redirects is the same.

I am lucky to be a subscriber to canal+ and to be able to find all the ocs films in myCANAL. So I go with it.

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Cordialement, Prelude

@“x”#229181 wrote: Thank you very much, this solution helped me a lot!

Thanks for the contributions and feedback 😀

Please accept one (or more) answers as a solution to the problem encountered.

To do this, use the Solution?

A like is also always nice 👍

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“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca

3 months later

Good morning,

I have this same problem again. Since my subscription change (switching to XL with OCS and deleting a pack that contained OCS) the support seemed to have resolved the problem. But now it no longer works, neither on my Mac, nor iPhone, nor iPad… Always request to disconnect/connect, then error from too many redirections.

And yes, I have cleared the caches and other cookies…

Am I the only one?

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5 days later

Thank you so much. No, I see what the problem is. By initializing the programs, then insisting 2 or 3 times after the error messages, it works for a while. Now it works again on my Mac OCS application, but not with the browser or my iPhone application (and hello to clearing cookies!). But I’ll go with it! (because it’s not a channel that I watch a lot, other than on the box, and again…, I just wanted to finish a series…)

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Hello @Prelude,

Yes, that was my question if I’m the only one. Because it worked really well before OCS switched from the XL bouquet option. (To save 5 CHF/month I think). As long as I can watch it on my Mac with the OCS app, it’s fine for me… And there’s no problem on the boxes (knock on wood…)

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