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no connection

Level 1
1 of 3



Yesterday our tv box will not switch on, we have canned remote batteries, used the remote feature on the iPhone and manual switched on and off but it does not switch on, I have checked with the router and it is not listing the tv box, it has been working perfectly until yesterday afternoon. 


have you any ideas how I can solve the issue of it not connecting or turning on 

2 Comments 2
Super User
2 of 3


have you checked your Power-Supply? 

If this is ok, then i suggest you to contact 0800 800 800 for further help or device exchange.

Gruess, Cordial salids, Cordialement, Cordiali saluti
Community Manager
3 of 3

Hello @Pecheckio23


Welcome on the Swisscom Community 🙂


Were you able to contact our assistance? Is your TV-Box working in the meantime ?


Thank you for your feedback.

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
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