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SOLVED
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Swisscom tv box keeps activating and crashing

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Novice
1 of 3

I have a Swisscom 2.0 box. I always put it in standby when not being used. The last week it has been turning itself on from standby - not promoted by anything, it activates and then freezes. The only thing I can do is turn it off for 30 seconds (fully fun off, not just standby) and then turn on again and wait for the operating system to reboot. I checked the system online and Swisscom says there's no issues with anything. On the few times it hasn't activated itself and I turn the box on as usual (from standby) it's crashing after 10 minutes and I just get a blank screen.

Any advice how to address this? Everything is connected as it should be and there's no problem with my internet otherwise.

Thanks!

MOST HELPFUL ANSWER

Accepted Solutions
Super User
2 of 3

Try to do a factory reset of the box, either via the menu or via a small hole under the box

2 Comments
Super User
2 of 3

Try to do a factory reset of the box, either via the menu or via a small hole under the box

Novice
3 of 3

Thanks - this seems to have worked for now so hopefully the problem is resolved. Thanks again!