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Swisscom TV keeps returning to the "language selection" page

Level 1
1 of 2



I just got the Swisscom TV box and I have a problem. I have done the initial setup (language selection, replays, age restriction etc.) and afterwards I get to the homepage. But, as soon as I try to use one of the TV apps (e.g. Netflix), when I exit from the app (by pressing the "Back" or the "Home" button on the remote) I get the initial setup again (the language selection screen). This also happens when I switch the TV box off and then on again - always the initial setup all over again 😞

What can I do?

1 Comment
Community Manager
2 of 2

Hi @stefanlaz


Have you tried to perform a reset of your TV-Box?


If it doesn't help, I guess the solution would be to exchange it. You need to contact our assistance for that.

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