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Swisscom TV box not recognized by TV

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Level 1
1 of 4

Hi,

I have a Samsung TV Samsung QE49Q6FN (49", 4K, QLED, LCD)  

 

Which was working fine with my Swisscom box, however when i turn on my Swisscom box it says there is no power from the TV interface. Sometimes the box will come on and work normally and then again it says its turned off.

I have tried changing the HDMI ports and restarting it.

Other external sources work fine with my TV regardless of the HDMI port

Have you seen this issue before?

Thank you 

3 Comments 3
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Super User
2 of 4

Have you ever tried resetting the TV box?
Depending on the box, you can do this with a paper clip on the back or underside - press the hole for about 30 seconds so that a new current image is downloaded directly from Swisscom.

Gruess, Cordial salids, Cordialement, Cordiali saluti
Dominik

https://dev.exena.ga
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Level 1
3 of 4

Hello,

Yes indeed i have tried the reset like that several times..... but no luck.

as i mentioned sometimes it will work other times not..

Thanks

MIke 

Highlighted
Super User
4 of 4

Have you checked the HDMI Cable? Maybe there is an issue or in the Port you are using at the TV.

 

If not, maybe, try to contact swisscom and they can check it up or send you a new box.

Gruess, Cordial salids, Cordialement, Cordiali saluti
Dominik

https://dev.exena.ga
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