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Static screen with the Swisscom logo and "Entertainment OS3.2"

Novice
1 of 4

As of this morning, the TV screen is static (not black) showing a big Swisscom logo and "Entertainment OS3.2" beneath it.

We cannot see the home screen with program icons and we cannot watch TV.

Does it mean I have to update the software somehow? If so, how do you do it?

If not, should I just wait? (For how long?)

3 Comments
Expert
2 of 4

Hi,
has the problem already resolved? Otherwise, I'll be happy to help you ...
Kind regards,
Dominik

Viele Wege führen zum Ziel - wenn dir meine Antwort gefällt, drück doch auf den Daumen - wenn sie dein Problem gelöst hat, drück auf das häckchen.
Novice
3 of 4

Well, actually, it has not solved yet. I'd appreciate your help!

Expert
4 of 4

Hi @Bievofra31

 

Just a static question: did you already tried to reset the box?

You can try it with a simple reset for holding the reset-button for 5 Seconds or a hard reset by holding the button for 30 Seconds.

 

Greetings, 

Dominik 

Viele Wege führen zum Ziel - wenn dir meine Antwort gefällt, drück doch auf den Daumen - wenn sie dein Problem gelöst hat, drück auf das häckchen.
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