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Static screen with the Swisscom logo and "Entertainment OS3.2"

Highlighted
Level 1
1 of 4

As of this morning, the TV screen is static (not black) showing a big Swisscom logo and "Entertainment OS3.2" beneath it.

We cannot see the home screen with program icons and we cannot watch TV.

Does it mean I have to update the software somehow? If so, how do you do it?

If not, should I just wait? (For how long?)

3 Comments
Highlighted
Level 6
2 of 4

Hi,
has the problem already resolved? Otherwise, I'll be happy to help you ...
Kind regards,
Dominik

Freundliche Grüsse, Dominik
Cordial salids, Dominik
Cordialement, Dominik
Cordiali saluti, Dominik

Hat's geholfen? Duume drücke. War's die Lösung? Häckli drücke.
Highlighted
Level 1
3 of 4

Well, actually, it has not solved yet. I'd appreciate your help!

Highlighted
Level 6
4 of 4

Hi @Bievofra31

 

Just a static question: did you already tried to reset the box?

You can try it with a simple reset for holding the reset-button for 5 Seconds or a hard reset by holding the button for 30 Seconds.

 

Greetings, 

Dominik 

Freundliche Grüsse, Dominik
Cordial salids, Dominik
Cordialement, Dominik
Cordiali saluti, Dominik

Hat's geholfen? Duume drücke. War's die Lösung? Häckli drücke.
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