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The new Swisscom Box: More than just TV

Super User
1 of 11

In the 20-minute advertisement, a mysterious grey box with a few LEDs left readers puzzled. The subtitle "Coming soon" made the whole thing no less exciting. The secret was revealed at today's media conference. The new Swisscom Box is here!


TV, streaming, music and smart home in one


The Swisscom Box brings completely new possibilities: it combines the content from streaming and classic television on one screen, brings comfort functions such as skipping advertising blocks when recording your own, and enables the control of blueTV functions with an integrated voice assistant.


The Swisscom Box is thus a set-top box, voice assistant and streaming player in one. Speech recognition is still in its infancy. He is currently pushing the school bench intensively and is currently learning to understand all dialects.


The new Swisscom Box will be available from 17 November for 129 Swiss francs, new customers with TV M or TV L subscriptions will receive it free of charge. Customers with a UHD-enabled blue TV box automatically benefit from the advantages of the new Entertainment OS 4 thanks to an update at the beginning of 2020.


These are the technical data of the new Swisscom Box


Connections of the Swisscom Box

> Infrared Extender

> USB 3.0 (USB A)

> HDMI 2.0b

> Gigabit Ethernet port

> Audio Out (combined connection analog 3.5mm jack plug and digital mini TOSLink)

> 802.11ac Wi-Fi



> Bluetooth 5.0 Low Energy

> 802.11ac Wi-Fi (5 GHz)



> Synaptics Quad Core ARM Cortex A53 with 64 bit architecture



> Up to 2160p50 Ultra High Definition

> HDR support for HDR10 (PQ), HLG, Dolby Vision



> Dolby Audio (DD2.0, DD5.1, DDP2.0, DDP5.1)

> DTS 2.0 + Digital Out

> DTS TruVolume

> Built-in 3W speaker

> Voice search using two Far Field microphones


A big thank you goes here to our Friendly User Testers, who were able to test the box in advance and have given their valuable input on functions and the operation of the new Swisscom Box. 

@hed@Werner@Tuxone@POGO 1104@Jüre@snowmanch and all other super users – Merci many times!


What are your opinions on the TV innovations? We look forward to your discussions. 🙂

Business Owner | Communications Manager Swisscom
10 Comments 10
Super User
2 of 11

How can a existing customer order new coolest Swisscom Box  ? - I could not find in swisscom portal


At the moment only new customers can order along with subscription


it is a pity that it is only available in Subscription Center (Which I came to know now)


Also when Swisscom TV is started at home, it has to notify customer about the new product  and then customer can decide if he can exchange or order an additional one


Hope to have this feature enabled in Swisscom portal

Super User
3 of 11

Hello @PaulJ


You can order the new TV-Box on this link:


Have a lovely evening

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Super User
4 of 11

Can the new Swisscom TV box be connect wireless? Without needing the router to be connected it to it?

Super User
5 of 11

Hello @Koffee81


The Swisscom Box can be connected directly to a Swisscom router via WiFi.
However, it is only recommended if both devices are in the same room. Please note that several factors can cause interferences and affect the quality of the connection.


For this reason we generally recommend to connect the Swisscom Box by ethernet cable.


Hope it helps!


Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Super User
6 of 11

For operational reasons, the rollout of Entertainment OS4 for customers with the UHD box, planned for the end of February, will probably be postponed by a few weeks. We will inform you here as soon as the new rollout date is fixed. We regret the longer waiting time and ask for your understanding.

Super User
7 of 11

Dear Myriam,


Is your comment still valid? As a TV L subscriber, we could not order nor have we received one yet.


With many thanks

Super User
8 of 11

Hi @Schetheutteuk65 


All Swisscom TV Boxes (UHD and Swisscom Box) now contain the new operating system EOS 4. Except the older HD box. Do you have this model?


Best wishes, Miriam

Super User
9 of 11

You mentioned Bluetooth on the wireless section, but I can't find any documentation nor any setup.

I was hoping I could connect the box directly to some audio bluetooth devices, but I can't find how to.


Thx for your help

Super User
10 of 11

Hi @Ston 


Unfortunately you cannot connect an audio system to the TV-Box via Bluetooth. Bluetooth is only available for connecting the remote control. You can read here useful tips for your audio-setting on blue TV.


Best wishes, MiriamF

Black Mamba
Super User
11 of 11



most recent televisions allow you to connect headphones or other audio system via bluetooth

keyboard and mouse via port USB


bluetooth on blue TV is a dream 😀


Meilleures salutations de la Communauté francophone

Customers help customers

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