Hi I find the new dark interface very difficult to read. It's very annoying that the text gets darker when I scroll through the tv guide. Could you please provide an option to switch back to the old black on white mode? It's really bad I can barely use my tv, I will have to look for another supplier.
I regret, but this is unfortunately not possible.
All the UHD TV-Box will receive automatically the new OS4 update.
The dark design fulfils the wish of the vast majority of our customers. Many of them complained about the particularly bright and dazzling design in the evening.
In addition, the images displayed are better highlighted in a dark environment.
However, I placed your feedback along and the possibility that the user could choose between the bright and the dark mode.
Have a nice weekend
The ability for a USER to select the type of display 'Light or Dark mode' is a
common feature in properly designed contemporary applications and offers
support for the visually impaired as well as for those having a preference for
WHITE (Oh my god this is burning my eyeballs out) type screens and for others
preferring BLACK (I know the screen is here somewhere, I hear it humming).
Of course SWISSCOM can provide an option to switch the background colour
if it wants to that is. I am just surprised that SWISSCOM managed to miss that.
I'm sure that I will have a nice day. (now where did I hear that TV screen??)
With very best regards
R. C. Williams Ph.D.
Yes it's certainly strange that there's no choice, other OS let you switch.
I could get used to the black background, the problem is really that when you scroll the program guide the white text becomes grey and unreadable because the image related to the program goes away. Just an awful user experience. So bad that I watch TV much less.
I don't know which „vast majority“ this should be - listening around among friends and family, no one really likes it and all complain SC killed the option to chose. Not user friendly...
Also another issue I have is that this main home page used to let you scroll downwards quickly. And you could see all the sections on the front page so you could see where you wanted to scroll to.
Now you have to keep clicking each time through each section to get to a section near the bottom.
Small help is that you can re arrange the home screen to put the more useful sections near the top.
But this new function is a classic case of Style over Substance. Looks good, but terrible for daily use.
Ich hatte die Hoffnung, dass das schwarze Design wegen der Corona Krise erstellt wurde. Daher hoffe ich, dass das helle und augenfreundlichere Design zurück kommen wird. Ästhetisch ist es nicht und dazu kommt, daß es sehr viel anstrengender für die Augen ist. Ausserdem fehlen Infos über die Beteiligten Schauspieler. Das vermisse ich.
That answer, for me, is a reason to find an alternative TV option. Now that I am working from home, after
all I am saving on driving to work time. I have enough time to check out cheaper and user friendlier option. I am the paying customer, I should have a say. Unbelievable! Typical for Swisscom. While I am here, the internet speed in our location is atrocious, Neanderthal springs to mind.
A DAY IN THE LIFE OF A DINOSAUR
It is abundantly clear that many Swisscom customers, of
which I am one, are displeased with the latest release of
the TV Box application. Some are even livid.
Of course jumping up and down or screaming from the
rooftops will achieve nothing at all if Swisscom cannot
understand its customers or doesn't know how to delight
So, let's try persuasion:
Around 240 million years ago and before I was allowed to develop software applications, I had to spend a year in
customer support. That helped me appreciate the value of
good design and what happens when a developer doesn't
do a professional job and codes grotty software instead
of developing a quality application.
Listening to the customer, documenting the requirements
implementing to formal standards, discipline, quality and
adding value in everything one does are prerequisites!
If Swisscom had their TV box application coded by a third
party company, I would suggest that they consider asking
for their money back.
If it was coded in-house they might wish to reassign the
person responsible to more suitable duties, like clearing
the yellow snow in Antarctica.
'Now where did that Stegosaurus go to?'
With very best regards.
R. C. Williams Ph.D.
I am currently looking through documentaries to find something to my taste. I used to be able to just go to a genre and find documentaries there, now You have to search forever and a day and what is even more insulting, all the cookery and baking programmes are at the front. I come from a baking/ cooking family I don’t give a toot what is most popular, get the genres back up there!
En plus de la difficulté de lecture (dark), le guide des programmes de l'OS 4.0 ne fournit plus la liste des acteurs ni le réalisateur dans la description des films: du très mauvais travail, je suis fâché! Et que l'on ne nous vienne pas nous dire que ce sont les abonnés qui ont demandé un mauvais service!!!