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Live TV not working

Liverpoolguy
Level 1
1 of 3

Since friday I had a, problem where live TV is not working and showing an error on all channels

 

"this channel is unfortunately not included in your subscription. To view this channel, you need to subscribe to the relevant channel package. Please select OK for further information."

 

Swisscom got me a new box, it worked for 1 day and now I got the same message again. So, again I have no live TV... 

 

Any ideas would be great. Internet is working and all apps on the box are working via the Internet.. I. E. Netflix and Youtube, sky.. Etc. 

 

Never seen such an issue before and I have used swisscom for years. 

 

Any ideas? Support done loads of resets etc.. But didn't fix the problem. 

 

Any ideas please? 

 

 

ACCEPTED SOLUTION 1

Accepted Solutions
Liverpoolguy
Level 1
3 of 3

Fixed.. Some of us seem to be on a early release model of the tv software. So I know how to fix it. 

2 Comments 2
Black Mamba
Level 1
2 of 3

@Liverpoolguy 

 

thank you for the contribution

 

> ... Any ideas please?  ...

 

to be able to provide targeted assistance, please indicate:

- TV-Box model: Swisscom Box 21, Swisscom Box, UHD TV-Box, other?

- router model: Internet-Box 3, Internet-Box 2, other?

- TV-Box connection mode to the router: Ethernet cable, WLAN, connection Kit, other?

- speed of the flow available on the home network ?

 

with these indications several hypotheses on the origin of the problem can be put forward and possible solutions tested

Liverpoolguy
Level 1
3 of 3

Fixed.. Some of us seem to be on a early release model of the tv software. So I know how to fix it. 

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