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Follow these tips for perfect Swisscom TV Air service

Follow these tips for perfect Swisscom TV Air service

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To enjoy Swisscom TV Air with perfect picture and sound quality, you need a current operating system on your computer, high-speed Internet access for your smartphone, and the latest version of the Swisscom TV Air app on your smartphone. Read on to find out about other technical requirements.

 

Does the picture on your TV air judder? Or maybe it’s not working at all? We have a few tips for you.

 

Watching Swisscom TV on the computer

  • Please ensure that your computer/Mac has a minimum RAM capacity of 4 GBs.
  • Windows 7, 8.1 or 10 is recommended for your computer, or OS X 10.11 (El Capitan) for your Mac.
  • It doesn't matter what browser you use, as long as you’re using the latest version. However, Firefox is recommended for pay-per-view or encrypted content.
  • Your Internet connection needs a minimum download speed of 0.5 Mbit/s to ensure optimum transmission of images and sound.
  • For video on demand (VoD), cookie settings must not be higher than “medium”. Content that has been rented or bought will not play if cookies are set to “high” or “Block all cookies”.
  • Deactivate Adblock for http://tvair.swisscom.ch, as it prevents programmes from being downloaded.
  • Close all other unnecessary/idle online programmes, as these can impair transmission speed.  

Watching Swisscom TV on your smartphone/tablet

  • Launch Swisscom TV using the latest version of the Swisscom TV air app.
  • Your iPhone operating system should be iOS Version 9.0 or higher. For Android, it should be OS Version 4.2 or higher.
  • The Internet connection needs a minimum 0.5 Mbit/s download speed.
  • Transmission speeds may vary both in the mobile network and when using WLAN depending on the number of same-time users.

If you follow these recommendations, there should be no limits to your TV air enjoyment.

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How can I watch the same program on different devices at the same time?   the program playing at the exact same time on both devices without delays.