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TV Air refusing to play

Novice
1 of 6

The app refuses to play saying I am abroad when I am definitely still in Switzerland  Can you tell me how to resolve this please

5 Comments
Community Manager
2 of 6

Hello @bazsc

 

Are you now able to watch TV Air? If not, could you please restart your device?

 

Let me know

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Novice
3 of 6

Hi

 

Restarted, changed Internet source, reinstalled. 

 

Sometimes works, more often doesn't

 

Regards

Community Manager
4 of 6

If you live close to a border, make sure to select the carrier Swisscom manually in your device settings: https://bit.ly/2vKzgMn

 

Hope it helps

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Novice
5 of 6

Hi

 

This happens in the middle of Switzerld, not just near the border.  I have turned off roaming to check if I am on Swisscom and the Internet works fine. It even happens on Swisscom wifi

 

It is essentially unusabe.  It can work and then 10 minutes later it stops and says I am abroad

 

Regards

Community Manager
6 of 6

Dear @bazsc

 

I can forward your request to the technical support.

 

Please provide the concerned number by private message.

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!