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SOLVED
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All recordings have support for visually impaired over the soundtrack

Contributor
1 of 8

All recordings have visually impaired support turned on, can't find out where to turn it off.

MOST HELPFUL ANSWER

Accepted Solutions
Contributor
8 of 8

Now it is possible to turn off using the change language button. Magic!

7 Comments
Community Manager
2 of 8

Hello @RMH1

 

You can disable the audio description in the general settings of the TV-Box, under the section "Accessibility.

 

Hope it helps!

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Contributor
3 of 8

Hi, thanks. 

Where is the accessibility menu on TV Air? I'm using a browser on a MacBook.

 

Contributor
4 of 8
Highlighted
Community Manager
5 of 8

Hi @RMH1

 

There is currently an outage with the 2nd audio channel while using OSX/Safari. 

 

The workaround is to select manually another audio canal in the player or use another browser, Chrome or Firefox.

 

Sorry for the inconvenience.

 

 

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Contributor
6 of 8

Hi, I have tried using various browsers, but usually use firefox. So this does not solve the problem.

Contributor
7 of 8

The visually impaired audio track still plays over all recordings when using the computer, all browsers are the same

Contributor
8 of 8

Now it is possible to turn off using the change language button. Magic!