cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SOLVED
  • The questioner has marked this post as solved.

Additional purchase costs

Giohiro86
Level 2
1 of 3

Please can you help me with advice. I have basic Netflix prescription on my Swisscom account. But every month I'm receiving additional purchases costs. How can I block this kind of activity. Probably my kids are using this possibility. I'm not sure who is using it but I can't afford to pay that. Thank you. 

ACCEPTED SOLUTIONS 2

Accepted Solutions
Black Mamba
Level 2
2 of 3

@Giohiro86 

 

thanks for contribution

 

> ... How can I block this kind of activity. Probably my kids are using this possibility. ...

 

this article can help

Swisscom blue TV + Netflix = TV X: What you need to know

 

use parental control on your Internet-box or on your TV set

Protection of children and young persons – Help | Swisscom

 

a additional solution for parental control is the Swisscom Internet Security

program which helps you to protect you from viruses too

 

to check if there is a problem with overbilling contact the Swisscom Hotline

Residential customers: contact us via call, chat, text | Swisscom

 

LeylaG
Level 2
3 of 3

Hello @Giohiro86 welcome in the Swisscom Community 🙂


In addition to the @Black Mamba post, I also advise you to block the Swisscom Pay service in your My Swisscom account.

 

The Swisscom Pay method allows to purchase apps, games, music and films and pay with your next mobile bill: https://bit.ly/3jzsUqz

 

Hope it helps!

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
2 Comments 2
Black Mamba
Level 2
2 of 3

@Giohiro86 

 

thanks for contribution

 

> ... How can I block this kind of activity. Probably my kids are using this possibility. ...

 

this article can help

Swisscom blue TV + Netflix = TV X: What you need to know

 

use parental control on your Internet-box or on your TV set

Protection of children and young persons – Help | Swisscom

 

a additional solution for parental control is the Swisscom Internet Security

program which helps you to protect you from viruses too

 

to check if there is a problem with overbilling contact the Swisscom Hotline

Residential customers: contact us via call, chat, text | Swisscom

 

LeylaG
Level 2
3 of 3

Hello @Giohiro86 welcome in the Swisscom Community 🙂


In addition to the @Black Mamba post, I also advise you to block the Swisscom Pay service in your My Swisscom account.

 

The Swisscom Pay method allows to purchase apps, games, music and films and pay with your next mobile bill: https://bit.ly/3jzsUqz

 

Hope it helps!

Un like fait toujours plaisir 😉 Une réponse t'a aidé? -> Accepte-la comme solution!
A like always brings a smile 😄 Don't forget to accept helpful solutions
Back to top