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hello, I have internet box 2 and a tv box, did a test i get 0.09 ? tv is all pixels, unable to watch

pat.L
Level 1
1 of 5

hello, I have internet box 2 and a tv box, did a speedtest i get 0.09 ? tv is all pixels, unable to watch since 1 month, did all resets on both units, it just went bad all by its self, nothing helps

4 Comments 4
DomiP
Level 1
2 of 5

Hi Pat,

 

please use the official Swisscom Speed Information-Checker to display the maximal Speed at your address: https://www.swisscom.ch/en/residential/checker.html

 

Then please share this information (just the speed) and the effective speed you tested with us.

 

Or contact directly the Hotline: 0800 800 800. They are happy to assist you.

Gruess, Cordial salids, Cordialement, Cordiali Saluti, Cheers!
Dominik

pat.L
Level 1
3 of 5

i know I get 10g, but from the wall, but my internet box says this! Screenshot_6.png

pat.L
Level 1
4 of 5
Upstream is 311 kbits, down is 8171
 
found this detail in the box diagnosis
 
pat.L
Level 1
5 of 5

so I ordered the latest inone deal with free PS5, 5 days ago, decided to add TV option,  i called swisscom, connecting u with technician, said they cant change options, I must wait till it comes then call a technician!. 

 

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